We are currently looking into a service interruption affecting mixing.

Update: 06/04/2015 12:55 am
The issue has been resolved. Mixing has recovered and all recordings should be mixed now. If you have a recording that failed to mix please contact SingSnapSupport.

The site will be down for maintenance between approximately 5:00 AM and 6:00 AM ET.

Update: 06/02/2015 6:13 am
We’re back online!

We are currently investigating a service interruption affecting saving and mixing.

Update: 05/15/2015 3:05 pm
The issue has been resolved. Recordings that received an Oops Error when saving may not be recoverable. We’re very sorry for the inconvenience.

We will take the site down for maintenance between approximately 2:45 AM and 3:30 AM ET.

Update: 01/12/2015 3:44 am
We’re back online!

We are currently looking into an issue resulting in the setup wizard hanging on step 4 “Performing Test”.

As a temporary solution you can choose “No” when prompted to run the setup wizard. You should still be able to record without running the setup wizard. If you need to change your camera or mic device you can right click on the recorder and choose “Settings…” from the menu. You can then use the webcam and microphone tabs to choose you devices.

Update: 10/15/2014 2:59 pm
The wizard should no longer be hanging on step 4. Thanks for your patience while we addressed this issue.

The site is currently experiencing an unexpected downtime. Site programmers are currently working to restore service.

Update: 10/09/2014 1:39 pm
Service has been restored. Sorry for the inconvenience and thank you for your patience while the issue was being resolved.

We are currently looking into slow saving and mixing affecting some recordings.

Update: 09/08/2014 10:32 pm
Saving and mixing has recovered.

We are currently investigating backed up saving and mixing.

Update: 08/19/2014 10:34 pm
We are continuing to look into this issue. Sorry for the inconvenience. We appreciate your patience.

Update: 08/19/2014 10:54 pm
Saving and mixing is recovering and should be back to normal very soon. Again, we thank you for your patience while we addressed this issue.

We are currently performing maintenance on several recording servers. This may result in some recordings showing an “Error A” when trying to remix. Due to the nature of the maintenance you may not be able to remix some recordings.

If you receive an “Error A” while trying to remix a recording please try again at a later time. It is possible that remixing may not be available on some recordings. We apologize for the inconvenience and appreciate your understanding and patience while we are performing this maintenance.

Update: 06/11/2014 12:52 pm
Maintenance has been completed and the Error A messages should no longer show. Thanks for your patience while we completed this maintenance.

We are currently looking into an issue resulting in the setup wizard hanging on step 4 “Performing Test”.

As a temporary solution you can choose “No” when prompted to run the setup wizard. You should still be able to record without running the setup wizard. If you need to change your camera or mic device you can right click on the recorder and choose “Settings…” from the menu. You can then use the webcam and microphone tabs to choose you devices.

Update: 06/10/2014 5:36 pm
The wizard should no longer be hanging on step 4. Thanks again for your patience while we addressed this issue.