Blog Archives

Service Interruptions, Uploading & Mixing Trouble – Resolved

We’re currently seeing an elevation in errors at our storage and data center provider facility. We have contacted our provider to investigate these errors. Update: 7/28/2021 12:05 pmThe site is now currently experiencing a complete service downtime. We have reported this

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Login Issues

We are making improvements to our Login System. If you encounter any difficulties in logging in to the website, please clear your cookies and try logging in again. If you still experience problems, please send us an email at support@singsnap.com.

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Notifications Maintenance

The notifications system will be undergoing maintenance and upgrades for the next few days. During this time the new notification/message dot will be offline. UpdateAll work has been completed and notifications are back online.

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Storage Provider Issue – Resolved

Our storage provider is currently having some trouble with their system. They are working diligently on a fix for the uploading and mixing issues that have been intermittently occurring. Sorry for the inconvenience. The issues have been resolved.

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Firefox Recording Issues

Users recording with Firefox v87  may experience issues while reviewing recordings. If your recordings are being cut short, this is a result of the Firefox update. The developers are aware of the issues and are working to resolve it. In

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Slow Loading & Mixing – Resolved

Our storage provider is currently experiencing trouble that is causing slow loading and/or failed loading. This can impact playing, recording and uploading. We have opened a trouble ticket with them to get this sorted as quickly as possible. Update: 311/2021 2:10

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Uploading Issues – Resolve

Our data center is currently experiencing connectivity issues. Uploading and other aspects of the site may experience service interruptions as this issue is being addressed. Update: 2/3/2021 9:00 amUploading issues have been resolved.

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Loading Issues – Resolved

We are currently looking into an issue causing intermittent failed loading of recordings and possibly other pages. Update: 1/7/2021 10:25 amLoading issues have been resolved.

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Legacy Site Loading Issues – Resolved

We are looking into service interruptions on the legacy website. Update: 12/13/2020 2:15 pmWe continue to work on the issues impacting the legacy site. You should still be able to access our new site at https://www.singsnap.com and use the service there.

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New Site Launch – Resolved

Hey SingSnappers, The day has finally come! We are ready to launch our brand new website, SingSnap 2.0. A lot of prep has been put into this transition and we don’t anticipate any issues. Captain Mark has however asked that

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