Blog Archives

Legacy System Retirement – Resolved

We are in the process of retiring our legacy website and systems. While we did not anticipate any impact on our community an unforeseen issue with playing recordings made on our legacy system has been discovered. We are currently working

Posted in Service Status

Loading Trouble – Resolved

We are currently receiving reports of trouble loading recordings and/or songs in the recorder. Our servers are running normally at this time. We are looking into things further, but we suspect a network issue is the root cause. Update: 10/20/2021 12:05

Posted in Service Status

Service Interruptions, Uploading & Mixing Trouble – Resolved

We’re currently seeing an elevation in errors at our storage and data center provider facility. We have contacted our provider to investigate these errors. Update: 7/28/2021 12:05 pmThe site is now currently experiencing a complete service downtime. We have reported this

Posted in Service Status

Login Issues

We are making improvements to our Login System. If you encounter any difficulties in logging in to the website, please clear your cookies and try logging in again. If you still experience problems, please send us an email at support@singsnap.com.

Posted in Service Status

Notifications Maintenance

The notifications system will be undergoing maintenance and upgrades for the next few days. During this time the new notification/message dot will be offline. UpdateAll work has been completed and notifications are back online.

Posted in Service Status

Storage Provider Issue – Resolved

Our storage provider is currently having some trouble with their system. They are working diligently on a fix for the uploading and mixing issues that have been intermittently occurring. Sorry for the inconvenience. The issues have been resolved.

Posted in Service Status

Firefox Recording Issues

Users recording with Firefox v87  may experience issues while reviewing recordings. If your recordings are being cut short, this is a result of the Firefox update. The developers are aware of the issues and are working to resolve it. In

Posted in Service Status

Slow Loading & Mixing – Resolved

Our storage provider is currently experiencing trouble that is causing slow loading and/or failed loading. This can impact playing, recording and uploading. We have opened a trouble ticket with them to get this sorted as quickly as possible. Update: 311/2021 2:10

Posted in Service Status

Uploading Issues – Resolve

Our data center is currently experiencing connectivity issues. Uploading and other aspects of the site may experience service interruptions as this issue is being addressed. Update: 2/3/2021 9:00 amUploading issues have been resolved.

Posted in Service Status

Loading Issues – Resolved

We are currently looking into an issue causing intermittent failed loading of recordings and possibly other pages. Update: 1/7/2021 10:25 amLoading issues have been resolved.

Posted in Service Status