We are currently looking into an issue resulting in the setup wizard hanging on step 4 “Performing Test”.

As a temporary solution you can choose “No” when prompted to run the setup wizard. You should still be able to record without running the setup wizard. If you need to change your camera or mic device you can right click on the recorder and choose “Settings…” from the menu. You can then use the webcam and microphone tabs to choose you devices.

Update: 06/10/2014 5:36 pm
The wizard should no longer be hanging on step 4. Thanks again for your patience while we addressed this issue.

We are currently looking into a service downtime affecting infinite duet mixing only. Site developers have been working to address this issue and maintenance was performed earlier today. We are continuing to perform maintenance to resolve this issue. Any infinite duet recordings stuck at a mixing error should be mixed once we’ve addressed this issue. Very sorry for the inconvenience.

Update: 06/09/2014 10:50 pm
All mixing should be completed soon. We are continuing to perform maintenance to address the underlying cause of this issue. We appreciated your patience while we work towards a permanent resolution.

We are currently looking into possible service interruptions affecting infinite duet mixing.

Update: 06/06/2014 5:47 pm
We are continuing to investigate this issue.

Update: 06/06/2014 6:20 pm
The issue has been resolved and mixing has started to recover. All mixing should be completed soon.

We are currently looking into possible service interruptions and/or downtimes. We appreciate your patience while we investigate the root cause.

Update: 04/15/2014 10:15 pm
The issue was caused by a short lived service issue at our data center. All systems are back to normal. Happy Singing!

We are currently looking at a service downtime affecting mixing. We hope to have the issue resolved soon.

Update: 03/30/2014 1:55 am
Mixing has recovered!

We’re doing some scheduled maintenance work on our servers right now.

Update: 03/26/2014 4:56 am
All done!

We are currently looking into an issue causing slow mixing.

Update: 03/20/2014 8:28 pm
Mixing has recovered!

During some routine maintenance we are experiencing unexpected service interruptions. Things should be back to normal soon!

Update: 03/13/2014 4:03 pm
Back to normal!

We’re doing some quick maintenance to our servers in a few moments. The site will be unavailable for approximately 10 minutes while we perform this work.

Thanks for your patience!

Update: 02/18/2014 1:09 pm
All done!

We are currently investigating a service downtime affecting recording.

Update: 01/26/2014 8:04 pm
Site programmers have identified the problem and are working to restore service.

Update: 01/26/2014 8:07 pm
The issue has been corrected.