Blog Archives

Loading Issues – Resolved

We are currently looking into an issue causing intermittent failed loading of recordings and possibly other pages. Update: 1/7/2021 10:25 amLoading issues have been resolved.

Posted in Service Status

Legacy Site Loading Issues – Resolved

We are looking into service interruptions on the legacy website. Update: 12/13/2020 2:15 pmWe continue to work on the issues impacting the legacy site. You should still be able to access our new site at https://www.singsnap.com and use the service there.

Posted in Service Status

New Site Launch – Resolved

Hey SingSnappers, The day has finally come! We are ready to launch our brand new website, SingSnap 2.0. A lot of prep has been put into this transition and we don’t anticipate any issues. Captain Mark has however asked that

Posted in Service Status

Oops Errors – Resolved

We are looking into elevated rates or oops errors when trying to listen to recordings. Update: 12/01/2020 7:20 pmThis issue has been resolved.

Posted in Service Status

Site Down – Resolved

We are currently looking into a service interruption. Update: 11/17/2020 11:45 pmIt appears to have been a temporary network issue and service has recovered now. Update: 11/18/2020 7:50 amWe are looking into a service interruption that we believe to be another network

Posted in Service Status

Site Down – Resolved

We are currently looking into a service downtime. Update: 10/15/2020 5:50 pmService has been restored, but we’re continuing to look into the root cause of this issue.

Posted in Service Status

Slow Loading & Unscheduled Maintenance – Resolved

We are currently investigating an elevation in slow loading pages. Update: 10/14/2020 9:55 amOur system admins have worked on this issue throughout the night and will continue working on this issue today. Update: 10/14/2020 10:55 amWe have made some temporary system changes

Posted in Service Status

Maintenance Downtime

We will be performing some unplanned maintenance later today and the site will be offline for a short period. We will update here with details as we progress with the maintenance. Update: 8/05/2020 12:25 pm The site will be taken

Posted in Service Status

Site Down – Resolved

We are currently looking into a service downtime. Update: 8/04/2020 4:09 pm We have resolved the issue and the site is now running normally. Sorry for the inconvenience. Update: 8/04/2020 4:15 pm We have identified another related issue so this

Posted in Service Status

Slow Loading & Oops Errors – Resolved

We are currently investigating an elevation in Oops Errors and slow loading pages. Update: 7/26/2020 10:45 am We have resolved the issue and the site is now running normally.

Posted in Service Status