Status: Under Investigation Impact: Website & App Logins We are currently aware of a technical issue causing some members to be automatically logged out of SingSnap and preventing them from logging back in. Our development team has been alerted and…

We’re currently aware of an issue affecting the SingSnap website and apps. Our developers are actively investigating the problem and working to get everything back up and running as quickly as possible. We know interruptions like this can be frustrating,…

We are aware of a technical issue affecting the SingSnap recorder specifically for members using the Google Chrome browser. Impacted users may experience a persistent loading screen when attempting to initialize a song for recording, preventing the recorder from fully…

We are currently working on resolving the following issues: 1. Error preventing member’s from uploading recordings. 2. Error when trying to login using the Android app. We’ll post updates here as we learn more. In the meantime, if your recordings…

We recently updated some of our software, and it may have caused a few unexpected issues for some members including difficulty in logging in. Please note: You do not need to reset your password. To correct any issues you may…

We are aware of an issue affecting the display of the player window for audio-only recordings when using the latest version of the Google Chrome browser. The player is rendering at a reduced size, which may interfere with normal playback…

We’re seeing upload issues with our server. This is impacting the ability to save recordings (They are being sent to the Queued Uploads panel). Our development team is aware and is looking into the issue. Update: 11/18/204 4:14 PM We…

The website is experiencing random errors with some SingSnap Credit transactions, including throwing roses. This issue is being actively investigated by the development team to identify the root cause. We do not have a current ETA for correction but all…

The website is experiencing duet-mixing-related errors. Recordings are saving but remain ‘greyed’ out as they process. Outstanding image issues also remain that are related to the issues we experienced last weekend/throughout the week. Both of these are being investigated/worked on…

The website will be undergoing maintenance beginning at 5 AM on July 10, 2023.   During this time you may encounter service interuptions or unusual behavior. We will update this page throughout the day and when the work is complete. Update:…