Blog Archives

Website Loading Issues – Resolved

We have received reports of slow page loads and login issues. We are currently looking into the issue. We have identified a potential source and have contacted our server hosts to investigate. Our mobile apps are unaffected. You can get

Posted in Service Status

Website Loading Issues – Resolved

We’re seeing intermitted loading issues with our server. This is impacting the ability to login/load the SingSnap website. Our server hosts have identified the problem and are working on it. Our mobile apps are unaffected. You can get the app

Posted in Service Status

Site Loading Issues – Resolved

We’re seeing various loading issues with our server. This is impacting various areas of our website including recording and general loading. Our development team is aware and is looking into the issue. Update: 07/06/2022 10: 22 AM The root cause

Posted in Service Status

Trouble Saving Recordings – Resolved

We’re seeing upload issues with our server. This is impacting the ability to save recordings (They are being sent to the Queued Uploads panel). Our development team is aware and is looking into the issue. Update: 01/29/2022 4:13 pm The

Posted in Service Status

Playback and Uploading Issues – Resolved

We’re seeing connectivity issues with our data storage provider. This is impacting recording playback and uploading. We have opened a ticket with our provider to address this issue. Update: 01/06/2022 4:45 pmWe’re starting to see things recover and failed mixes

Posted in Service Status

Legacy System Retirement – Resolved

We are in the process of retiring our legacy website and systems. While we did not anticipate any impact on our community an unforeseen issue with playing recordings made on our legacy system has been discovered. We are currently working

Posted in Service Status

Loading Trouble – Resolved

We are currently receiving reports of trouble loading recordings and/or songs in the recorder. Our servers are running normally at this time. We are looking into things further, but we suspect a network issue is the root cause. Update: 10/20/2021 12:05

Posted in Service Status

Service Interruptions, Uploading & Mixing Trouble – Resolved

We’re currently seeing an elevation in errors at our storage and data center provider facility. We have contacted our provider to investigate these errors. Update: 7/28/2021 12:05 pmThe site is now currently experiencing a complete service downtime. We have reported this

Posted in Service Status

Login Issues

We are making improvements to our Login System. If you encounter any difficulties in logging in to the website, please clear your cookies and try logging in again. If you still experience problems, please send us an email at support@singsnap.com.

Posted in Service Status

Notifications Maintenance

The notifications system will be undergoing maintenance and upgrades for the next few days. During this time the new notification/message dot will be offline. UpdateAll work has been completed and notifications are back online.

Posted in Service Status