Site Down – Resolved

We are currently looking into a system wide service downtime.

Update: 12/24/2019 2:40 pm
It appears to have been a momentary network issue and service has been restored. We will continue to monitor things closely and will reopen this post if needed.

We Wish All Our SingSnap Family A Very Happy Holiday Season!

Update: 12/24/2019 2:45 pm
It appears some are still experiencing service interruptions. We are continuing to look into things to determine the root cause. We still believe this to be a network issue.

Update: 12/24/2019 3:05 pm
We are continuing to look into this issue. Your patience is greatly appreciated.

Update: 12/24/2019 3:35 pm
We have exhausted all remote troubleshooting and a system administrator is en route to our data center to investigate things further. Again, your patience is greatly appreciated.

Update: 12/24/2019 4:10 pm
We are continuing to investigate this issue. Very sorry for the inconvenience. We appreciate your continued patience.

Update: 12/24/2019 4:35 pm
Service has been restored and we will continue to monitor things closely. Again, we greatly appreciated your patience as we worked to resolve this issue.

Update: 12/24/2019 4:50 pm
We are again seeing a service downtime and we are looking into things further. 

Update: 12/24/2019 5:20 pm
Service has been restored again. We are continuing to monitor things closely. As always, we can’t say enough how much we appreciate your patience as we worked on this issue.

Update: 12/24/2019 7:05 pm
We are experiencing a service downtime again. System administrators are working to resolve these issues. We are very sorry for all the trouble this evening. We’re working hard to restore service as quickly as possible.

Update: 12/24/2019 8:00 pm
We are continuing to investigate this issue. We have system administrators at our data center working to troubleshoot and restore service. We’re working as quickly as possible and appreciate your understanding and patience.

Update: 12/24/2019 9:10 pm
We continue to work as quickly as possible to restore service and greatly appreciate your understanding and patience.

Update: 12/24/2019 10:05 pm
Service has been restored. We will continue to monitor things closely, but we’re hopeful the issue has been fully resolved now. As always, thanks for your continued patience.

Posted in Service Status

Site Down – Resolved

We are currently looking into a system wide service downtime.

Update: 12/17/2019 1:00 pm
We continue to look into this issue. Your patience is appreciated as we work to resolve this issue.

Update: 12/17/2019 1:10 pm
We have a system administrator en route to our data center to investigate things further. Again, your patience is greatly appreciated.

Update: 12/17/2019 1:22 pm
Service has been restored and we’ll continue to monitor things closely. Sorry for the inconvenience. As always, we appreciate your understanding and patience as we worked to resolve this issue.

Happy Singing!

Posted in Service Status

Recording Issue – Resolved

We are currently looking into a service interruption resulting in the recording review/mixing being stuck on the Preparing Preview screen.

Update: 11/15/2019 11:35 am
We believe the underlying issue has been identified. We appreciate your patience while we work to resolve things.

Update: 11/15/2019 12:00 pm
We are continuing to work on this issue. Again, your patience is greatly appreciated.

Update: 11/15/2019 12:30 pm
We have resolved the underlying issue and service has been fully restored. Thank you for your patience and happy singing!

Posted in Service Status

Oops Errors – Resolved

We are currently looking into an issue affecting the My Recording page (Recordings button in the top navigation bar of the site). We are also looking into an issue affecting the message board and certain BBCode tags. Sorry for the inconvenience. We’re working to resolve these issues as quickly as possible.

Update: 8/16/2019 5:15 pm
We have resolved the issue with BBCode and we continue to work on the Oops Errors. We appreciate your patience.

Update: 8/16/2019 5:40 pm
We are continuing to work on the Oops Errors. Again, your patience is greatly appreciated.

Update: 8/16/2019 6:30 pm
We have mitigated the cause of this issue, but we are continuing to work on fixing the Oops Errors that are occurring. Thanks for your continued patience.

Update: 8/16/2019 7:10 pm
We believe all issues have been resolved now. If you’re still experiencing any trouble please let us know by private messaging SingSnapSupport or emailing us at support@singsnap.com. Once again, we appreciate your patience and we’re sorry for the inconvenience.

Posted in Service Status

Site Down – Resolved

We are currently investigating a service downtime that began at approximately 5:30 AM EST. Sorry for the inconvenience. We’re working to restore service as quickly as possible. We appreciate your patience as we work to restore service.

Update: 7/12/2019 9:08 am

Our developers have restored service and will continue to monitor things closely.

Posted in Service Status

Site Down – Resolved

We are currently investigating a service downtime. Sorry for the inconvenience. We’re working to restore service as quickly as possible.

Update: 5/31/2019 12:38 pm
We are continuing to investigate this issue. Thanks for your patience as we work to restore service.

Update: 5/31/2019 12:55 pm
Our developers are continuing to work on this issue. As always, your patience is greatly appreciated.

Update: 5/31/2019 12:58 pm
Our developers have restored service and will continue to monitor things closely.

Posted in Service Status

Follow Up Maintenance 5/16/2019

We will be performing follow up maintenance today starting within the next few hours. We do expect to have a few short service interruptions and possibly a short service downtime.

We appreciate your patience as we work to complete this as quickly as possible.

Update: 5/16/2019 12:15 pm
We have started on this work. We do expect a short service downtime, but this work should be completed faster than yesterday’s work.

Update: 5/16/2019 12:28 pm
We have completed the maintenance work. Thanks again for your patience as we completed this work.

Happy Singing! 🙂

 

Posted in Service Status