Uploading Issues – Resolve

Our data center is currently experiencing connectivity issues. Uploading and other aspects of the site may experience service interruptions as this issue is being addressed.

Update: 2/3/2021 9:00 am
Uploading issues have been resolved.

Posted in Service Status

Loading Issues – Resolved

We are currently looking into an issue causing intermittent failed loading of recordings and possibly other pages.

Update: 1/7/2021 10:25 am
Loading issues have been resolved.

Posted in Service Status

Legacy Site Loading Issues – Resolved

We are looking into service interruptions on the legacy website.

Update: 12/13/2020 2:15 pm
We continue to work on the issues impacting the legacy site. You should still be able to access our new site at https://www.singsnap.com and use the service there. If you have any trouble you can message SingSnapSupport from the new site or email us at support@singsnap.com.

Update: 12/14/2020 11:55 am
Loading issues have been resolved on the legacy system.

Posted in Service Status

New Site Launch – Resolved

Hey SingSnappers,

The day has finally come! We are ready to launch our brand new website, SingSnap 2.0. A lot of prep has been put into this transition and we don’t anticipate any issues. Captain Mark has however asked that you please keep your seatbelts on and your tray in the upright position incase we hit a bit of turbulence. The new site will launch tomorrow, December 3rd at 6am SingSnap time.

Should we have any problems during the launch we may take one or both sites down temporarily. If you’re having trouble accessing SingSnap.com like normal you can try accessing http://legacy.singsnap.com to see if the legacy site is up and running.

Things To Note:

  • Not all content will be imported from legacy to the new site at launch. Some content cannot be imported until the new site is fully launched. The data import process for that will start immediately after the new site launch is complete. It may take a few days to fully import all data.
  • If you have any login issues resetting your password on the legacy site will likely correct the issue. If you’d like you can use the same password. The action of updating is all that’s needed to correct the issue. http://legacy.singsnap.com/karaoke/account/password
  • There will be a “Back to Legacy” link in the footer of the new website. That will take you back to the legacy site if needed. On the legacy site you will see two logos at the top of the site. One will say Legacy and One will say SingSnap. Clicking the legacy logo will open the legacy home page and clicking on the new SingSnap logo will open the new site.
  • If you have any trouble and you need to contact us for help but you’re unable to private message on the site you can email support@singsnap.com for assistance.

Update: 12/04/2020 8:35 am
We have encountered some trouble with the recorder on the legacy site. We are working to resolve this issue. The new site is up and running and accessible for recording.

Update: 12/04/2020 12:10 pm
We are continuing to work on the legacy recording issue.

Update: 12/04/2020 9:20 pm
Recording on legacy is still being worked on. The complications we’ve run into are very complex and may take some time to sort out.

Update: 12/06/2020 3:45 pm
Work on the legacy recording issue has continued over the weekend and will continue into next week.

Update: 12/08/2020 12:10 pm
Recording has been restored on the legacy system. Sorry for the inconvenience. Your patience while we addressed this issue is greatly appreciated.

Posted in Service Status

Oops Errors – Resolved

We are looking into elevated rates or oops errors when trying to listen to recordings.

Update: 12/01/2020 7:20 pm
This issue has been resolved.

Posted in Service Status

Site Down – Resolved

We are currently looking into a service interruption.

Update: 11/17/2020 11:45 pm
It appears to have been a temporary network issue and service has recovered now.

Update: 11/18/2020 7:50 am
We are looking into a service interruption that we believe to be another network issue.

Update: 11/18/2020 9:00 am
We are continuing to investigate this issue. We appreciate your continued patience.

Update: 11/18/2020 9:00 am
We have a trouble ticket in with our data center to further investigate this outage. In the meantime our new beta site is still accessible. You can check it out at
https://beta.singsnap.com/
If you’re new to the beta site the following webinar will help get you started.
https://youtu.be/Bq2yNhWD4QA

Update: 11/18/2020 11:35 am
We believe the issue has been mitigated. We will continue to work with our data center and monitor things closely.

Update: 11/18/2020 7:15 pm
We are again seeing network issues that are causing service interruptions. We’ve had system admins at our data center all day looking into things along with our data center admins. We are working to restore service as quickly as possible.

Update: 11/18/2020 8:15 pm
This issue will be left open as we continue to investigate things. The site has recovered at this time and we’ll do our best to keep things running while the root cause is being determined and addressed.

Update: 11/20/2020 10:55 am
We are continuing to work on the issues impacting the site over the last few days. These issues are stemming from an intermittent hardware failure. While we perform repairs the site may be a little unstable. We will do our best to keep things running as smoothly as possible.

Update: 11/21/2020 10:00 am
These issues have been resolved.

Posted in Service Status

Site Down – Resolved

We are currently looking into a service downtime.

Update: 10/15/2020 5:50 pm
Service has been restored, but we’re continuing to look into the root cause of this issue.

Posted in Service Status

Slow Loading & Unscheduled Maintenance – Resolved

We are currently investigating an elevation in slow loading pages.

Update: 10/14/2020 9:55 am
Our system admins have worked on this issue throughout the night and will continue working on this issue today.

Update: 10/14/2020 10:55 am
We have made some temporary system changes to improve loading speeds while we work to address the underlying issue.

Update: 10/14/2020 11:40 am
We will be taking the site offline while we perform some maintenance work to address the ongoing loading issues. The site will be unavailable for a short while, but you can still access our new beta site in the meantime.
https://beta.singsnap.com/#/login

Update: 10/14/2020 4:30 pm
The site should be running normally now, but we are still working on things behind the scenes. It’s possible you will experience some occasional slow loading due to that continuing work.

Update: 10/15/2020 11:30 am
After performing maintenance work we believe this issue has been resolved. We are continuing to monitor closely, but closing this issue now.

Posted in Service Status

Maintenance Downtime

We will be performing some unplanned maintenance later today and the site will be offline for a short period. We will update here with details as we progress with the maintenance.

Update: 8/05/2020 12:25 pm
The site will be taken offline in about 20 minutes to begin the maintenance. We expect this to take 30 minutes to an hour to complete. Please check back here for updates should it take longer.

Update: 8/05/2020 11:25 pm
We are now performing the maintenance work and hope to have the site back online within the hour. Sorry for the inconvenience. We appreciate your patience.

Update: 8/05/2020 2:25 pm
All maintenance work has been completed.

Happy Singing!

Posted in Service Status

Site Down – Resolved

We are currently looking into a service downtime.

Update: 8/04/2020 4:09 pm
We have resolved the issue and the site is now running normally. Sorry for the inconvenience.

Update: 8/04/2020 4:15 pm
We have identified another related issue so this has been reopened as we work on resolving this. You may experience some service interruptions as we address things.

Update: 8/04/2020 5:15 pm
We are continuing to work on resolving this issue. We appreciate your patience.

Update: 8/04/2020 6:25 pm
We have resolved the underlying issue and the site is now running normally. Sorry again for the inconvenience.

Update: 8/04/2020 9:20 pm
We are looking into another service downtime. Very sorry for the trouble this evening. We’re working to resolve this issue as quickly as possible.

Update: 8/05/2020 10:30 am
All issues have been resolved and the site is running normally. Again, we appreciate your patience.

Posted in Service Status