Oops Errors – Resolved

We are currently looking into an issue affecting the My Recording page (Recordings button in the top navigation bar of the site). We are also looking into an issue affecting the message board and certain BBCode tags. Sorry for the inconvenience. We’re working to resolve these issues as quickly as possible.

Update: 8/16/2019 5:15 pm
We have resolved the issue with BBCode and we continue to work on the Oops Errors. We appreciate your patience.

Update: 8/16/2019 5:40 pm
We are continuing to work on the Oops Errors. Again, your patience is greatly appreciated.

Update: 8/16/2019 6:30 pm
We have mitigated the cause of this issue, but we are continuing to work on fixing the Oops Errors that are occurring. Thanks for your continued patience.

Update: 8/16/2019 7:10 pm
We believe all issues have been resolved now. If you’re still experiencing any trouble please let us know by private messaging SingSnapSupport or emailing us at support@singsnap.com. Once again, we appreciate your patience and we’re sorry for the inconvenience.

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Posted in Service Status

Site Down – Resolved

We are currently investigating a service downtime that began at approximately 5:30 AM EST. Sorry for the inconvenience. We’re working to restore service as quickly as possible. We appreciate your patience as we work to restore service.

Update: 7/12/2019 9:08 am

Our developers have restored service and will continue to monitor things closely.

Posted in Service Status

Site Down – Resolved

We are currently investigating a service downtime. Sorry for the inconvenience. We’re working to restore service as quickly as possible.

Update: 5/31/2019 12:38 pm
We are continuing to investigate this issue. Thanks for your patience as we work to restore service.

Update: 5/31/2019 12:55 pm
Our developers are continuing to work on this issue. As always, your patience is greatly appreciated.

Update: 5/31/2019 12:58 pm
Our developers have restored service and will continue to monitor things closely.

Posted in Service Status

Follow Up Maintenance 5/16/2019

We will be performing follow up maintenance today starting within the next few hours. We do expect to have a few short service interruptions and possibly a short service downtime.

We appreciate your patience as we work to complete this as quickly as possible.

Update: 5/16/2019 12:15 pm
We have started on this work. We do expect a short service downtime, but this work should be completed faster than yesterday’s work.

Update: 5/16/2019 12:28 pm
We have completed the maintenance work. Thanks again for your patience as we completed this work.

Happy Singing! πŸ™‚

 

Posted in Service Status

Scheduled Maintenance – 5/15/2019

We will be performing system maintenance and replacing a failing piece of hardware on May 15th starting around 10am eastern time (see update below). We do expect to have a few short service interruptions and possibly a short service downtime.

We will work as quickly as possible to minimize service impacts. We greatly appreciate your patience as we perform this work. Should we run into any unforeseen issues we will update here accordingly.

Thanks and Happy Singing!

Update: 5/15/2019 1:30 pm
Our core maintenance was slightly delayed. We expect to have work completed in the next few hours. Again, we do expect some short impacts to service.

Update: 5/15/2019 2:10 pm
We continue to work on this as quickly as possible. We appreciate your patience while we work to complete this maintenance.

Update: 5/15/2019 2:40 pm
Thanks for your patience. We have completed our maintenance and the site is back up and running. Happy Singing! πŸ™‚

Posted in Service Status

Scheduled Maintenance – 12/12/2018

We will be performing maintenance work on the Comments area today, Wednesday December 12th, starting around 11am. This is expected to last more than 2 hours. During this time all commenting will be offline.

We’ll do our best to perform this work as quickly as possible. Your patience is greatly appreciated.

Happy Singing!

Posted in Service Status

Scheduled Maintenance – 12/11/2018

We will be performing maintenance work on the Private Message area tomorrow, Tuesday December 11th, starting before noon and expected to last 2 hours or less. During this time all Private messaging will be offline.

Our support team will be available via email to support@singsnap.com if you need any assistance during this time.

Happy Singing!

Posted in Service Status