The website is experiencing duet-mixing-related errors. Recordings are saving but remain ‘greyed’ out as they process. Outstanding image issues also remain that are related to the issues we experienced last weekend/throughout the week.

Both of these are being investigated/worked on by our development team. We do not have a current ETA for correction but all updates will be posted on the status blog.

We apologize for the inconvenience and we sincerely appreciate your patience.

Update: 12/04/2023 11:00 AM

The root cause has been identified and resolved. All services are now operating normally.

The website will be undergoing maintenance beginning at 5 AM on July 10, 2023.   During this time you may encounter service interuptions or unusual behavior. We will update this page throughout the day and when the work is complete.

Update: 07/10/2023 10:05 AM

All maintenance is complete and systems are running normally. We will perform further maintenance on Wednesday morning starting at 5 AM EST.

We have received reports of errors when trying to throw roses. The system is repporting there are insufficient credits, etc., This is a known issue and the development team is investigating. Please refrain from throwing roses until we have isolated and corrected the problem.

Follow our status blog for updates! Thank you for your patience.

Update: 06/30/2023 1:12 PM

Further reports have been received with issues in uploading recordings (going to queued uploads), sound issues and various other errors. The developers/Management have been informed and we are waiting for a progress update.

Once again, thank you for your patience and check back here for futher updates.

Update: 06/30/2023 2:20 PM

The root cause has been identified and resolved. All services are now operating normally.

We have received reports of site loading issues. This does not affect all browsers, consistently – so please try various ones. We are currently looking into the issue. We have identified a potential source and our developers are working on a fix. Our mobile apps are unaffected. You can get the app from Google Play or the app store.

Update: 05/09/2023 8:34 PM

Our development team has identified and corrected the problem. The loading issue should be mitigated now. If you continue to have trouble please send a private message to SingSnapSupport or email to support@singsnap.com for assistance.

We have received reports of slow page loads and login issues. We are currently looking into the issue. We have identified a potential source and have contacted our server hosts to investigate. Our mobile apps are unaffected. You can get the app from Google Play or the app store.

Update: 08/12/2022 12:23 AM

We have received an initial response from our server hosts. Our developers are continuing to work with the hosts to resolve the issue. Thank you for your continued patience.

Update: 08/13/2022 10:28 AM

We are still experiencing slowdowns. The development team continues to work with our server hosts to find a resolution.

Update: 08/13/2022 11:56 PM

Efforts are ongoing to locate the root cause of the server issues. We will update when we have a more clear time-line of reaching a resolution.

Update: 08/15/2022 10:20 AM

Our development team has been working over the weekend and the loading issue should be mitigated now. If you continue to have trouble please send a private message to SingSnapSupport or email to support@singsnap.com for assistance.

We’re seeing intermitted loading issues with our server. This is impacting the ability to login/load the SingSnap website. Our server hosts have identified the problem and are working on it. Our mobile apps are unaffected. You can get the app from Google Play or the app store.

Update: 08/03/2022 10:10 PM

The root cause has been identified and resolved. All services are now operating normally.

We’re seeing various loading issues with our server. This is impacting various areas of our website including recording and general loading. Our development team is aware and is looking into the issue.

Update: 07/06/2022 10: 22 AM

The root cause has been identified and resolved. All services are now operating normally.

We’re seeing upload issues with our server. This is impacting the ability to save recordings (They are being sent to the Queued Uploads panel). Our development team is aware and is looking into the issue.

Update: 01/29/2022 4:13 pm

The root cause has been identified and resolved. All services are now operating normally.

We’re seeing connectivity issues with our data storage provider. This is impacting recording playback and uploading. We have opened a ticket with our provider to address this issue.

Update: 01/06/2022 4:45 pm
We’re starting to see things recover and failed mixes are being processed. We are still communicating with our storage provider to determine a root cause so the issue can be mitigated fully.

Update: 01/06/2022 5:00 pm
The root cause has been identified and resolved. All services are now operating normally. All failed mixes have been processed.

We are in the process of retiring our legacy website and systems. While we did not anticipate any impact on our community an unforeseen issue with playing recordings made on our legacy system has been discovered. We are currently working on this issue and expect to have it resolved later today.

Update: 10/28/2021 11:15 am
We have resolved the issue with loading legacy recordings and they should be playing normally now. We do not anticipate any widespread issues with the remaining retirement tasks. If anything should come up we will update here with details.

Update: 10/29/2021 10:00 am
We have completed the retirement of our legacy system.