Legacy System Retirement – Resolved

We are in the process of retiring our legacy website and systems. While we did not anticipate any impact on our community an unforeseen issue with playing recordings made on our legacy system has been discovered. We are currently working on this issue and expect to have it resolved later today.

Update: 10/28/2021 11:15 am
We have resolved the issue with loading legacy recordings and they should be playing normally now. We do not anticipate any widespread issues with the remaining retirement tasks. If anything should come up we will update here with details.

Update: 10/29/2021 10:00 am
We have completed the retirement of our legacy system.

Posted in Service Status

Loading Trouble – Resolved

We are currently receiving reports of trouble loading recordings and/or songs in the recorder. Our servers are running normally at this time. We are looking into things further, but we suspect a network issue is the root cause.

Update: 10/20/2021 12:05 pm
We still believe this to be a network issue, but we have opened a ticket with our storage provider to see if they are able to help speed up a resolution.

Update: 10/21/2021 9:25 am
We continue to receive reports of this issue. Our storage provider has checked and all their system are running normally. We are continuing to work with our provider to try and find the root cause. It is still suspected to be a network issue.

Update: 10/21/2021 3:15 pm
The issue seems to be heavily impacting Spectrum/Charter internet customers. We are continuing to investigate and we are working on ways to try and mitigate the issue from our end (may or may not be possible).

Update: 10/21/2021 4:50 pm
Our storage provider has implemented changes to avoid a bad network and the loading issue should be mitigated now. If you continue to have trouble please send a private message to SingSnapSupport or email to support@singsnap.com for assistance.

Posted in Service Status

Service Interruptions, Uploading & Mixing Trouble – Resolved

We’re currently seeing an elevation in errors at our storage and data center provider facility. We have contacted our provider to investigate these errors.

Update: 7/28/2021 12:05 pm
The site is now currently experiencing a complete service downtime. We have reported this to our data center provider so it can be investigated further.

Update: 7/28/2021 12:20 pm
Service has been restored, but we still anticipate possible service interruptions as well as uploading and mixing issues until our provider has fully addressed the root cause.

Update: 7/28/2021 3:25 pm
Our service provider has mitigated the issues and they are still working to determine the root cause to prevent this sort of issue in the future. The service is back up and running normally now.

Posted in Service Status

Login Issues

We are making improvements to our Login System. If you encounter any difficulties in logging in to the website, please clear your cookies and try logging in again. If you still experience problems, please send us an email at support@singsnap.com.

Posted in Service Status

Notifications Maintenance

The notifications system will be undergoing maintenance and upgrades for the next few days. During this time the new notification/message dot will be offline.

Update
All work has been completed and notifications are back online.

Posted in Service Status

Storage Provider Issue – Resolved

Our storage provider is currently having some trouble with their system. They are working diligently on a fix for the uploading and mixing issues that have been intermittently occurring. Sorry for the inconvenience.

The issues have been resolved.

Posted in Service Status

Firefox Recording Issues

Users recording with Firefox v87  may experience issues while reviewing recordings. If your recordings are being cut short, this is a result of the Firefox update. The developers are aware of the issues and are working to resolve it. In the mean time, using an alternative browser such as Google Chrome or Edge should work. If you use Firefox and it is still working, please avoid updating it if at all possible.

Posted in Service Status

Slow Loading & Mixing – Resolved

Our storage provider is currently experiencing trouble that is causing slow loading and/or failed loading. This can impact playing, recording and uploading. We have opened a trouble ticket with them to get this sorted as quickly as possible.

Update: 311/2021 2:10 pm
Our storage provider has corrected the issue. We will continue to monitor things closely.

Posted in Service Status

Uploading Issues – Resolve

Our data center is currently experiencing connectivity issues. Uploading and other aspects of the site may experience service interruptions as this issue is being addressed.

Update: 2/3/2021 9:00 am
Uploading issues have been resolved.

Posted in Service Status

Loading Issues – Resolved

We are currently looking into an issue causing intermittent failed loading of recordings and possibly other pages.

Update: 1/7/2021 10:25 am
Loading issues have been resolved.

Posted in Service Status