Maintenance – Resolved

We will be performing some scheduled maintenance starting at 1:30pm. We don’t anticipate any impact to the site, but should something come up we will outline the issue in an update to this post.

Update: 11/14/2017 6:10 pm
Today’s maintenance has been completed.

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Posted in Service Status

Error Messages – Resolved

We are currently looking into reports of SEC_ERROR_OCSP_INVALID_SIGNING_CERT errors in Firefox.

Update: 10/15/2017 9:00 am
We are continuing to work on correcting this issue. Very sorry for the inconvenience and frustration.

Update: 10/15/2017 9:20 pm
We are continuing to work on this issue. It appears to be related to the site security certificate. It is valid and being accepted by other browsers, but Firefox is not accepting it as valid. We have reached out to the certificate issuer to have things reissued and checked into. We hope this will resolve the issue that’s occurring on Firefox. In the mean Edge and Internet Explorer should be functioning normally. We’re very sorry for the frustration and inconvenience.

Update: 10/15/2017 11:20 pm
We have been able to determine this is a widespread issue with Firefox and is not specific to SingSnap (see links below showing reports of the same issue). We are still attempting to resolve things from our end, but it may be something Mozilla will have to address in Firefox. 

View recent reports via Google
View recent reports via Twitter

Update: 10/16/2017 8:35 pm
This issue is currently still not resolved, but we have seen intermittent periods of no trouble. We hope this is a sign that Mozilla is working on the issue. We are also still continuing to look into things we can do to work around the issue.

We currently recommend using Edge or Internet Explorer browser but if you are unable and want to use Firefox, we have found a temporary workaround. Keep in mind, this does adjust the security settings on your Firefox browser and once you are done logging into SingSnap – we strongly recommend you un-do the change to ensure maximum security on your browser.

1. Type about:config in the URL bar
2. Search for: security.ssl.enable_ocsp_stapling
3. Double click to set to: False

Doing this is at your own risk and once again, it is best to reset this preference to True once you are logged into your account.

Update: 10/17/2017 2:35 pm
We have monitored things since late yesterday evening and it appears Mozilla has corrected this issue. We have however updated our security certificate for good measure. We believe this issue has been fully resolved. Should any further issues arise we will reopen this posting.

Posted in Service Status

Maintenance – Resolved

Throughout the day we will be upgrading various systems. This may at times affect recording, saving and mixing. We will do our best to minimize any impact these upgrades may have. We appreciate your patience as we work to improve your SingSnap experience.

Update: 10/4/2017 10:49 am
We are currently seeing hanging on Connecting… while trying to record. We are working to address that issue now.

Update: 10/4/2017 3:25 pm
We are done with today’s maintenance. All systems are running normally. We appreciate your patience as we worked on this.

Posted in Service Status

Recording, Mixing & Playback Trouble – Resolved

Our data storage provider is currently having some trouble. This has caused a service interruption with recording and mixing. Our storage provider is currently working on correcting the issue. We hope things will be resolved soon. Sorry for the inconvenience.

Update: 09/14/2017 3:22 pm
This issue is also affecting playback of previously recorded songs.

Update: 09/14/2017 3:50 pm
The root cause of the issue has been determined and our storage provider is currently working to correct the issue. Recording, mixing and playback has begun to recover.

Update: 09/14/2017 3:54 pm
The issue has been resolved. Again, sorry for the inconvenience.

Posted in Service Status

Site Down – Resolved

We are currently looking into a service downtime affecting all systems. It appears that it may be a Network Issue.

Update: 09/05/2017 12:00 pm
The network issue causing the outage appears to have been corrected and the site is back to operating normally.

Update: 09/05/2017 12:14 pm
It appears another network issue has affected service again. We are in contact with our data center to further investigate and mitigate the issue.  Very sorry for the inconvenience. We appreciate your patience as we work to resolve this issue.

Update: 09/05/2017 12:40 pm
A technician is currently en route to our data center to personally oversee a resolution to this outage.  Again, we appreciate your patience as we work to resolve this issue.

Update: 09/05/2017 1:46 pm
The site is currently back up and running and we’re continuing to monitor things closely.

Update: 09/05/2017 1:52 pm
Our technician will be restarting servers and it may cause a momentary downtime.

Update: 09/05/2017 3:00 pm
The underlying network issue that caused this outage has been resolved. We will continue to monitor things closely and reopen this issue if further service interruptions occur. Again, we’re sorry for the inconvenience and we appreciate your patience as we worked to restore service.

Update: 09/05/2017 4:18 pm
We are seeing another connectivity issue with our data center. We are looking into the issue further.

Update: 09/05/2017 5:05 pm
We are continuing to investigate this issue. We have technicians deployed to our data center and they will be doing another in depth systems examination. We’re very sorry for the inconvenience and, as always, we appreciate your patience as we work to restore service.

Update: 09/05/2017 6:05 pm
As we continue to work on this issue there may be service interruptions that take the site offline.

Update: 09/05/2017 7:55 pm
The site will be taken offline in about 15 minutes for maintenance. The downtime is expected to last for approximately 10 minutes.

Update: 09/05/2017 8:21 pm
The maintenance work has been completed. We will continue to monitor things closely.

Update: 09/05/2017 9:00 pm
Today’s service downtimes appear to have been caused by an intermittent hardware failure that mimicked a network issue. After some maintenance work to replace the suspected faulty hardware we believe the root cause of this issue has been resolved. We will continue to monitor things closely and reopen this issue if needed.

Thanks for your continued patience as we worked through this issue! 🙂

Posted in Service Status

Recording Trouble – Resolved

Update: 08/30/2017 9:26 am
Currently there is trouble with some site functions not loading properly, including recording. We are still working to investigate the root cause.

 

Update: 08/30/2017 10:34  am
All services are back up and running normally. We are sorry for the inconvenience  and appreciate your patience!  Happy Singing!

Posted in Service Status

Slow Mixing – Resolved

We are currently looking into mixing trouble.

Update: 08/18/2017 12:18 am
We are continuing to work on this issue. We’re very sorry for the inconvenience.

Update: 08/18/2017 12:41 am
Mixing has recovered and things are running normally. We appreciate your patience while we worked to correct this issue.

Posted in Service Status