Website Loading Issues – Resolved

We have received reports of slow page loads and login issues. We are currently looking into the issue. We have identified a potential source and have contacted our server hosts to investigate. Our mobile apps are unaffected. You can get the app from Google Play or the app store.

Update: 08/12/2022 12:23 AM

We have received an initial response from our server hosts. Our developers are continuing to work with the hosts to resolve the issue. Thank you for your continued patience.

Update: 08/13/2022 10:28 AM

We are still experiencing slowdowns. The development team continues to work with our server hosts to find a resolution.

Update: 08/13/2022 11:56 PM

Efforts are ongoing to locate the root cause of the server issues. We will update when we have a more clear time-line of reaching a resolution.

Update: 08/15/2022 10:20 AM

Our development team has been working over the weekend and the loading issue should be mitigated now. If you continue to have trouble please send a private message to SingSnapSupport or email to support@singsnap.com for assistance.

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Website Loading Issues – Resolved

We’re seeing intermitted loading issues with our server. This is impacting the ability to login/load the SingSnap website. Our server hosts have identified the problem and are working on it. Our mobile apps are unaffected. You can get the app from Google Play or the app store.

Update: 08/03/2022 10:10 PM

The root cause has been identified and resolved. All services are now operating normally.

Posted in Service Status

Site Loading Issues – Resolved

We’re seeing various loading issues with our server. This is impacting various areas of our website including recording and general loading. Our development team is aware and is looking into the issue.

Update: 07/06/2022 10: 22 AM

The root cause has been identified and resolved. All services are now operating normally.

Posted in Service Status

Trouble Saving Recordings – Resolved

We’re seeing upload issues with our server. This is impacting the ability to save recordings (They are being sent to the Queued Uploads panel). Our development team is aware and is looking into the issue.

Update: 01/29/2022 4:13 pm

The root cause has been identified and resolved. All services are now operating normally.

Posted in Service Status

Playback and Uploading Issues – Resolved

We’re seeing connectivity issues with our data storage provider. This is impacting recording playback and uploading. We have opened a ticket with our provider to address this issue.

Update: 01/06/2022 4:45 pm
We’re starting to see things recover and failed mixes are being processed. We are still communicating with our storage provider to determine a root cause so the issue can be mitigated fully.

Update: 01/06/2022 5:00 pm
The root cause has been identified and resolved. All services are now operating normally. All failed mixes have been processed.

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Legacy System Retirement – Resolved

We are in the process of retiring our legacy website and systems. While we did not anticipate any impact on our community an unforeseen issue with playing recordings made on our legacy system has been discovered. We are currently working on this issue and expect to have it resolved later today.

Update: 10/28/2021 11:15 am
We have resolved the issue with loading legacy recordings and they should be playing normally now. We do not anticipate any widespread issues with the remaining retirement tasks. If anything should come up we will update here with details.

Update: 10/29/2021 10:00 am
We have completed the retirement of our legacy system.

Posted in Service Status

Loading Trouble – Resolved

We are currently receiving reports of trouble loading recordings and/or songs in the recorder. Our servers are running normally at this time. We are looking into things further, but we suspect a network issue is the root cause.

Update: 10/20/2021 12:05 pm
We still believe this to be a network issue, but we have opened a ticket with our storage provider to see if they are able to help speed up a resolution.

Update: 10/21/2021 9:25 am
We continue to receive reports of this issue. Our storage provider has checked and all their system are running normally. We are continuing to work with our provider to try and find the root cause. It is still suspected to be a network issue.

Update: 10/21/2021 3:15 pm
The issue seems to be heavily impacting Spectrum/Charter internet customers. We are continuing to investigate and we are working on ways to try and mitigate the issue from our end (may or may not be possible).

Update: 10/21/2021 4:50 pm
Our storage provider has implemented changes to avoid a bad network and the loading issue should be mitigated now. If you continue to have trouble please send a private message to SingSnapSupport or email to support@singsnap.com for assistance.

Posted in Service Status

Service Interruptions, Uploading & Mixing Trouble – Resolved

We’re currently seeing an elevation in errors at our storage and data center provider facility. We have contacted our provider to investigate these errors.

Update: 7/28/2021 12:05 pm
The site is now currently experiencing a complete service downtime. We have reported this to our data center provider so it can be investigated further.

Update: 7/28/2021 12:20 pm
Service has been restored, but we still anticipate possible service interruptions as well as uploading and mixing issues until our provider has fully addressed the root cause.

Update: 7/28/2021 3:25 pm
Our service provider has mitigated the issues and they are still working to determine the root cause to prevent this sort of issue in the future. The service is back up and running normally now.

Posted in Service Status

Login Issues

We are making improvements to our Login System. If you encounter any difficulties in logging in to the website, please clear your cookies and try logging in again. If you still experience problems, please send us an email at support@singsnap.com.

Posted in Service Status

Notifications Maintenance

The notifications system will be undergoing maintenance and upgrades for the next few days. During this time the new notification/message dot will be offline.

Update
All work has been completed and notifications are back online.

Posted in Service Status