Recording & Loading Trouble – Resolved

We are currently looking into service interruptions involving site wide loading issues.

Update: 02/28/2017 1:30 pm
Currently some site functions are down or not loading properly, including recording. We are still working to investigate the root cause.

Update: 02/28/2017 2:15 pm
The loading trouble is due to an issue with our data storage service. Our service provider has determined the cause of the trouble and they are working to resolve things. Thank you for your continued patience as this issue is being corrected.

Update: 02/28/2017 3:00 pm
Our service provider is continuing to work on this issue. At this time they have not given an estimate for when services may be restored. We hope very soon. We’ll keep you updated. Again, thanks for your continued patience and sorry for the inconvenience.

Update: 02/28/2017 3:30 pm
Our service provider is continuing to work on restoring service. We’ll keep you updated as things continue to develop.

Update: 02/28/2017 4:10 pm
Our service provider has started to restore some services. They hope to have fully restored all services within the next hour. Until fully restored some aspects of the site, including recording, may not function properly. We’ll keep you updated.

Update: 02/28/2017 5:15 pm
All services are back up and running normally. We’re very sorry for the inconvenience. As always, your patience is greatly appreciated. Happy Singing!

Posted in Service Status

Oops Errors – Resolved

We are currently looking into reports of Oops Errors in the Record section of the site.

Update: 02/01/2017 5:05 pm
We’ve isolated and corrected the issue. Sorry for the inconvenience.

Posted in Service Status

Oops Errors and Service Interruptions – Resolved

We are currently looking into service interruptions and elevated error rates affecting the site.

Update: 10/25/2016 5:13 pm
The site has been taken offline while we work to address this issue.

Update: 10/25/2016 5:24 pm
The site has recovered. We will continue to monitor things closely. Sorry for the inconvenience. We appreciate your patience as we worked to resolve the issue.

Posted in Service Status

Possible Issues On The Site – Resolved

Update: 10/21/2016 5:45 pm
The DDoS attack causing the outages appears to have been mitigated and services have been restored. We will continue to monitor the issue and update here if another attack affects service on the site.

Currently there are a number of large sites and services experiencing downtime due to an ongoing Distributed Denial of Service (DDoS) attack. This has heavily impacted sites like twitter and services like Spotify. For more info about this attack please see the following link.
https://www.cnet.com/news/internet-outage-dyn-ddos-attack-twitter-spotify/

Current Impact on the Site

  • PayPal’s site is down and at this time checking out with PayPal is not possible. You can still checkout using a Credit/Debit card.
  • Social Login is currently not available. If you have not setup a password for logging in you can send yourself a recovery email and set a password.
  • Possible slow or failed loading of content on the site.

We will update as this issue evolves.

Posted in Service Status

Facebook Shared Recordings Not Loading – Resolved

We’re currently looking into an issue regarding shared recordings not playing on Facebook. We’ve reported the trouble to Facebook and we’re awaiting their response.

Update: It appears Facebook has resolved this issue.

Posted in Service Status

Facebook Shared Recordings Not Loading – Resolved

We’re currently looking into an issue regarding shared recordings not playing on Facebook. It appears other services are also experiencing trouble. We’ve reported the trouble to Facebook and we’re awaiting their response.

Update: It appears Facebook has resolved this issue. 🙂

Posted in Service Status

We’re Upgrading Chat!

We are in the process of upgrading our chat to a new system. We expect to have this ready and working within 36 hours. Thank you for your patience as we work towards improving your SingSnap Chat experience!

Update: Resolved.

The new chat is up and running! We are working on brand new tutorials but our admins are ready and able to help you learn and get familiar with our new chat!

Happy Chatting!

Posted in Service Status
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