Recording, Mixing & Playback Trouble – Resolved

Our data storage provider is currently having some trouble. This has caused a service interruption with recording and mixing. Our storage provider is currently working on correcting the issue. We hope things will be resolved soon. Sorry for the inconvenience.

Update: 09/14/2017 3:22 pm
This issue is also affecting playback of previously recorded songs.

Update: 09/14/2017 3:50 pm
The root cause of the issue has been determined and our storage provider is currently working to correct the issue. Recording, mixing and playback has begun to recover.

Update: 09/14/2017 3:54 pm
The issue has been resolved. Again, sorry for the inconvenience.

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Posted in Service Status

Site Down – Resolved

We are currently looking into a service downtime affecting all systems. It appears that it may be a Network Issue.

Update: 09/05/2017 12:00 pm
The network issue causing the outage appears to have been corrected and the site is back to operating normally.

Update: 09/05/2017 12:14 pm
It appears another network issue has affected service again. We are in contact with our data center to further investigate and mitigate the issue.  Very sorry for the inconvenience. We appreciate your patience as we work to resolve this issue.

Update: 09/05/2017 12:40 pm
A technician is currently en route to our data center to personally oversee a resolution to this outage.  Again, we appreciate your patience as we work to resolve this issue.

Update: 09/05/2017 1:46 pm
The site is currently back up and running and we’re continuing to monitor things closely.

Update: 09/05/2017 1:52 pm
Our technician will be restarting servers and it may cause a momentary downtime.

Update: 09/05/2017 3:00 pm
The underlying network issue that caused this outage has been resolved. We will continue to monitor things closely and reopen this issue if further service interruptions occur. Again, we’re sorry for the inconvenience and we appreciate your patience as we worked to restore service.

Update: 09/05/2017 4:18 pm
We are seeing another connectivity issue with our data center. We are looking into the issue further.

Update: 09/05/2017 5:05 pm
We are continuing to investigate this issue. We have technicians deployed to our data center and they will be doing another in depth systems examination. We’re very sorry for the inconvenience and, as always, we appreciate your patience as we work to restore service.

Update: 09/05/2017 6:05 pm
As we continue to work on this issue there may be service interruptions that take the site offline.

Update: 09/05/2017 7:55 pm
The site will be taken offline in about 15 minutes for maintenance. The downtime is expected to last for approximately 10 minutes.

Update: 09/05/2017 8:21 pm
The maintenance work has been completed. We will continue to monitor things closely.

Update: 09/05/2017 9:00 pm
Today’s service downtimes appear to have been caused by an intermittent hardware failure that mimicked a network issue. After some maintenance work to replace the suspected faulty hardware we believe the root cause of this issue has been resolved. We will continue to monitor things closely and reopen this issue if needed.

Thanks for your continued patience as we worked through this issue! 🙂

Posted in Service Status

Recording Trouble – Resolved

Update: 08/30/2017 9:26 am
Currently there is trouble with some site functions not loading properly, including recording. We are still working to investigate the root cause.

 

Update: 08/30/2017 10:34  am
All services are back up and running normally. We are sorry for the inconvenience  and appreciate your patience!  Happy Singing!

Posted in Service Status

Slow Mixing – Resolved

We are currently looking into mixing trouble.

Update: 08/18/2017 12:18 am
We are continuing to work on this issue. We’re very sorry for the inconvenience.

Update: 08/18/2017 12:41 am
Mixing has recovered and things are running normally. We appreciate your patience while we worked to correct this issue.

Posted in Service Status

Recording & Loading Trouble – Resolved

We are currently looking into service interruptions involving site wide loading issues.

Update: 02/28/2017 1:30 pm
Currently some site functions are down or not loading properly, including recording. We are still working to investigate the root cause.

Update: 02/28/2017 2:15 pm
The loading trouble is due to an issue with our data storage service. Our service provider has determined the cause of the trouble and they are working to resolve things. Thank you for your continued patience as this issue is being corrected.

Update: 02/28/2017 3:00 pm
Our service provider is continuing to work on this issue. At this time they have not given an estimate for when services may be restored. We hope very soon. We’ll keep you updated. Again, thanks for your continued patience and sorry for the inconvenience.

Update: 02/28/2017 3:30 pm
Our service provider is continuing to work on restoring service. We’ll keep you updated as things continue to develop.

Update: 02/28/2017 4:10 pm
Our service provider has started to restore some services. They hope to have fully restored all services within the next hour. Until fully restored some aspects of the site, including recording, may not function properly. We’ll keep you updated.

Update: 02/28/2017 5:15 pm
All services are back up and running normally. We’re very sorry for the inconvenience. As always, your patience is greatly appreciated. Happy Singing!

Posted in Service Status

Oops Errors – Resolved

We are currently looking into reports of Oops Errors in the Record section of the site.

Update: 02/01/2017 5:05 pm
We’ve isolated and corrected the issue. Sorry for the inconvenience.

Posted in Service Status

Oops Errors and Service Interruptions – Resolved

We are currently looking into service interruptions and elevated error rates affecting the site.

Update: 10/25/2016 5:13 pm
The site has been taken offline while we work to address this issue.

Update: 10/25/2016 5:24 pm
The site has recovered. We will continue to monitor things closely. Sorry for the inconvenience. We appreciate your patience as we worked to resolve the issue.

Posted in Service Status