Maintenance Downtime

We will be performing some unplanned maintenance later today and the site will be offline for a short period. We will update here with details as we progress with the maintenance.

Update: 8/05/2020 12:25 pm
The site will be taken offline in about 20 minutes to begin the maintenance. We expect this to take 30 minutes to an hour to complete. Please check back here for updates should it take longer.

Update: 8/05/2020 11:25 pm
We are now performing the maintenance work and hope to have the site back online within the hour. Sorry for the inconvenience. We appreciate your patience.

Update: 8/05/2020 2:25 pm
All maintenance work has been completed.

Happy Singing!

Posted in Service Status

Site Down – Resolved

We are currently looking into a service downtime.

Update: 8/04/2020 4:09 pm
We have resolved the issue and the site is now running normally. Sorry for the inconvenience.

Update: 8/04/2020 4:15 pm
We have identified another related issue so this has been reopened as we work on resolving this. You may experience some service interruptions as we address things.

Update: 8/04/2020 5:15 pm
We are continuing to work on resolving this issue. We appreciate your patience.

Update: 8/04/2020 6:25 pm
We have resolved the underlying issue and the site is now running normally. Sorry again for the inconvenience.

Update: 8/04/2020 9:20 pm
We are looking into another service downtime. Very sorry for the trouble this evening. We’re working to resolve this issue as quickly as possible.

Update: 8/05/2020 10:30 am
All issues have been resolved and the site is running normally. Again, we appreciate your patience.

Posted in Service Status

Slow Loading & Oops Errors – Resolved

We are currently investigating an elevation in Oops Errors and slow loading pages.

Update: 7/26/2020 10:45 am
We have resolved the issue and the site is now running normally.

Posted in Service Status

Site Down – Resolved

We are currently looking into intermittent service downtimes.

Update: 6/2/2020 11:10 am
We are continuing to investigate this issue. We’re having difficulty reaching our servers and believe this could be related to a network issue. We appreciate your patience while we work on this.

Update: 6/2/2020 12:35 pm
We believe everything has been sorted out. We will continue to monitor things closely. Thanks for your patience! Happy Singing!

Posted in Service Status

Unplanned Maintenance – Resolved

We will be performing some unplanned maintenance today as we continue to address the current issues with slow loading. We’re very sorry for the inconvenience and will do our best to complete this work as quickly as possible.

Update: 4/30/2020 11:20 am
The site will be up and down during this maintenance period. Again, we apologize for the inconvenience.

Update: 4/30/2020 1:05 pm
We are continuing to work on completing this maintenance work as quickly as possible.

Update: 5/01/2020 12:20 am
We are continuing to work throughout the night. Loading should be getting better, but will continue to improve as we progress with maintenance.

Update: 5/01/2020 12:40 pm
We have completed the maintenance work and the slow loading issues should be resolved. We appreciate your patience and apologize for the prolonged nature of this issue.

Posted in Service Status

Slow Loading – Resolved

We are currently looking into issues with slow loading pages.

Update: 4/29/2020 1:40 pm
We have isolated and corrected the underlying issue and service should be recovering now. We will continue to monitor things closely.

Update: 4/29/2020 1:42 pm
We have identified another issue causing slow loading and system administrators are looking into things further.

Update: 4/29/2020 4:20 pm
We believe this issue has been resolved now. We will continue to monitor things closely.

Posted in Service Status

Slow Loading & Site Downtime – Resolved

We are currently looking into intermittent service interruptions.

Update: 3/17/2020 11:20 am
We are continuing to look into this issue. Things have stabilized now, but the root cause has not fully been determined. Intermittent issues can be very difficult to diagnose. We will continue to have system administrators monitoring things closely while performing further diagnostics.

Update: 3/17/2020 9:05 pm
We will be monitoring this issue overnight and continue to work on mitigating the root cause.

Update: 3/18/2020 9:55 am
We’re very sorry for the prolonged nature of this issue. We’re working hard to mitigate the root cause and fully restore service. We greatly appreciate your continued patience.

Update: 3/19/2020 10:20 am
We are very confident this issue has been fully resolved. The root cause was multifaceted and involved two very minor issues that when combined caused a much larger issue. We greatly appreciate your patience while we worked on this issue.

Posted in Service Status

Site Down – Resolved

We are currently looking into intermittent system wide service interruptions.

Update: 3/16/2020 11:55 am
We are continuing to look into this issue. We appreciate your patience as we work to restore service.

Update: 3/16/2020 12:35 pm
We are continuing to work on this issue. As always, your patience is greatly appreciated.

Update: 3/16/2020 1:15 pm
The system should be recovering, but we’re continuing to monitor things closely. Very sorry for the inconvenience. Your patience is greatly appreciated.

Update: 3/16/2020 1:45 pm
Everything seems to have stabilized and we’re considering this issue resolved. We will continue to monitor things closely and if needed we will reopen this issue.

Happy Singing! 🙂

Posted in Service Status

Site Down – Resolved

The site is currently experiencing a service downtime. We are investigating this issue and hope to have service restored soon.

Update: 2/21/2020 8:50 am
We are continuing to look into this issue. We appreciate your patience as we work to restore service.

Update: 2/21/2020 9:20 am
We are continuing to investigate this issue. Very sorry for the inconvenience. We appreciate your continued patience.

Update: 2/21/2020 10:00 am
We are continuing to investigate this issue. We have system administrators en route to our data center to troubleshoot further. We appreciate your understanding and patience.

Update: 2/21/2020 10:30 am
We continue to work as quickly as possible to restore service and greatly appreciate your patience.

Update: 2/21/2020 11:00 am
We have restored service and the site is back up and running. Thanks again for your patience as we worked on this.

Posted in Service Status

Site Down – Resolved

We are currently looking into intermittent system wide service interruptions.

Update: 1/22/2020 4:00 pm
The site is currently experiencing a service downtime. We are continuing to investigate this issue.

Update: 1/22/2020 4:15 pm
The site is currently back up, but the underlying cause of these downtimes has not been determined. We have system administrators en route to our data center to expedite diagnostics.

Update: 1/22/2020 4:40 pm
There has been a fire alarm activation at our data center with fire suppressant released. The data center staff and fire department are on site working to determine the cause. There have been several network issues identified during this event. Data center staff are working to mitigate those issues and will do their best to maintain service. If we receive any further details we’ll update this posting. We are hopeful there will not be any further service interruptions from this event.

Posted in Service Status