Site Down – Resolved

We are currently investigating a service downtime that began at approximately 5:30 AM EST. Sorry for the inconvenience. We’re working to restore service as quickly as possible. We appreciate your patience as we work to restore service.

Update: 7/12/2019 9:08 am

Our developers have restored service and will continue to monitor things closely.

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Posted in Service Status

Site Down – Resolved

We are currently investigating a service downtime. Sorry for the inconvenience. We’re working to restore service as quickly as possible.

Update: 5/31/2019 12:38 pm
We are continuing to investigate this issue. Thanks for your patience as we work to restore service.

Update: 5/31/2019 12:55 pm
Our developers are continuing to work on this issue. As always, your patience is greatly appreciated.

Update: 5/31/2019 12:58 pm
Our developers have restored service and will continue to monitor things closely.

Posted in Service Status

Follow Up Maintenance 5/16/2019

We will be performing follow up maintenance today starting within the next few hours. We do expect to have a few short service interruptions and possibly a short service downtime.

We appreciate your patience as we work to complete this as quickly as possible.

Update: 5/16/2019 12:15 pm
We have started on this work. We do expect a short service downtime, but this work should be completed faster than yesterday’s work.

Update: 5/16/2019 12:28 pm
We have completed the maintenance work. Thanks again for your patience as we completed this work.

Happy Singing! πŸ™‚

 

Posted in Service Status

Scheduled Maintenance – 5/15/2019

We will be performing system maintenance and replacing a failing piece of hardware on May 15th starting around 10am eastern time (see update below). We do expect to have a few short service interruptions and possibly a short service downtime.

We will work as quickly as possible to minimize service impacts. We greatly appreciate your patience as we perform this work. Should we run into any unforeseen issues we will update here accordingly.

Thanks and Happy Singing!

Update: 5/15/2019 1:30 pm
Our core maintenance was slightly delayed. We expect to have work completed in the next few hours. Again, we do expect some short impacts to service.

Update: 5/15/2019 2:10 pm
We continue to work on this as quickly as possible. We appreciate your patience while we work to complete this maintenance.

Update: 5/15/2019 2:40 pm
Thanks for your patience. We have completed our maintenance and the site is back up and running. Happy Singing! πŸ™‚

Posted in Service Status

Scheduled Maintenance – 12/12/2018

We will be performing maintenance work on the Comments area today, Wednesday December 12th, starting around 11am. This is expected to last more than 2 hours. During this time all commenting will be offline.

We’ll do our best to perform this work as quickly as possible. Your patience is greatly appreciated.

Happy Singing!

Posted in Service Status

Scheduled Maintenance – 12/11/2018

We will be performing maintenance work on the Private Message area tomorrow, Tuesday December 11th, starting before noon and expected to last 2 hours or less. During this time all Private messaging will be offline.

Our support team will be available via email to support@singsnap.com if you need any assistance during this time.

Happy Singing!

Posted in Service Status

Stuck At Preparing Preview – Resolved

We are currently investigating an issue with recording.

Update: 11/15/2018 2:45 pm
We are still investigating this issue. Thank you for your continued patience as we work on this.

Update: 11/15/2018 3:45 pm
We are continuing to investigate. We’re very sorry for the service interruption. Your continued patience is greatly appreciated.

Update: 11/15/2018 4:45 pm
We are still working to determine the underlying cause of the issue.

Update: 11/15/2018 5:45 pm
We’re very sorry for the prolonged recording issues. We have isolated the issue, but not the underlying cause. We’re continuing to investigate. We greatly appreciate your patience!

Update: 11/15/2018 6:45 pm
Our efforts to resolve this issue continue. It appears it may be network related. We are looking into all possible causes. Again, we’re sorry for the inconvenience and appreciate your patience.

Update: 11/15/2018 7:45 pm
Our efforts continue on this issue. We are looking into some reports of major internet outages and how they may affect things. Your patience is appreciated.

Update: 11/15/2018 8:45 pm
Our developers will be working on this issue throughout the night. We’ll update here with any changes in status. Should this issue not be resolved by tomorrow morning we’ll resume hourly updates. We’re very sorry for the inconvenience and appreciate your continued patience.

Update: 11/16/2018 9:00 am
Our development team has worked on this issue throughout the night. They are still working on the underlying cause of this issue.

Update: 11/16/2018 10:00 am
We are continuing to work on this issue. Your patience is greatly appreciated.

Update: 11/16/2018 11:00 am
We have isolated the underlying issue and we’re working on the fix now.

Update: 11/16/2018 12:00 pm
Our development team is continuing to work on this fix. We hope to have this issue resolved within the hour, but delays are possible.

Update: 11/16/2018 1:00 pm
It is taking a little longer than we anticipated, but we should have the fix applied soon.

Update: 11/16/2018 2:00 pm
Our developers continue to work on this fix. Your continued patience is greatly appreciated.

Update: 11/16/2018 2:18 pm
This issue has a preliminary fix in place and things should be working better now. As we roll out the fix on more servers you may experience intermittent issues with hanging at Preparing Preview.

Update: 11/16/2018 4:45 pm
We’re happy to announce this issue has been resolved. We have now completely addressed the underlying cause and we are taking steps to ensure this does not reoccur.

We can’t express enough how grateful we are for the patience and understanding shown by our SingSnap Family! We definitely know how frustrating issues like this can be! We’re extremely sorry for the trouble and frustration over the last day. Thank you for your continued support!

Love,
SingSnap Staff

Posted in Service Status