We recently updated some of our software, and it may have caused a few unexpected issues for some members including difficulty in logging in. Please note: You do not need to reset your password.

To correct any issues you may be experiencing, including logging into the website – please clear your browser’s cache and cookies, then restart your device. This should resolve the problem.

When clearing your cache and cookies, be sure to choose “All time” (or the longest time range available) to ensure everything is fully refreshed.

If you need help clearing your cache, here are general instructions for the most common browsers:

Google Chrome

1. Click the three dots in the upper right.
2. Go to Settings.
3. Select Privacy and Security.
4. Click Clear browsing data.
5. Choose All time, check Cookies and Cached images/files, then confirm.

Firefox

1. Open the menu (three lines in the top right).
2. Choose Settings.
3. Go to Privacy & Security.
4. Scroll to Cookies and Site Data and click Clear Data.

Microsoft Edge

1. Click the three dots in the upper right.
2. Select Settings.
3. Go to Privacy, search, and services.
4. Under Clear browsing data, choose Choose what to clear.
5. Set the time range to All time.

Safari (Mac)

1. Click Safari in the top menu.
2. Select Preferences.
3. Go to Privacy.
4. Click Manage Website Data, then Remove All.

For a reference guide covering all major browsers, you can also visit:
https://www.wikihow.com/Clear-Your-Browser%27s-Cache

We are aware of an issue affecting the display of the player window for audio-only recordings when using the latest version of the Google Chrome browser. The player is rendering at a reduced size, which may interfere with normal playback interactions.

This issue is not impacting video recordings and appears to be limited to Google Chrome at this time.

The development team has been alerted and is actively investigating the cause. In the meantime, we recommend refraining from updating your Google Chrome browser if possible. If you are already affected, the current workaround is to use an alternative browser such as Firefox, Edge, or Safari.

We apologize for the inconvenience and will post updates here as new information becomes available.

Update: 8/8/2025 10:30 AM

Our investigation is still in progress. All features are functioning normally in Google Chrome, except for the “Throw Roses” and “Tap the Heart” actions. These can still be performed by switching the player to full-screen mode.

Update: 8/11/2025 10:13 AM

We have confirmed that this issue is now impacting additional browsers, including Microsoft Edge. The root cause has been identified, and our development team is actively exploring potential solutions. We appreciate your continued patience and understanding.

Update: 8/13/2025 1:02 PM AM

We have identified a fix for the issue and our development team is currently conducting thorough testing to ensure stability and effectiveness. We will provide further updates as soon as the solution is ready for deployment.

Update: 8/14/2025 10:02 AM

The root cause has been identified and resolved. All services are now operating normally.

We’re seeing upload issues with our server. This is impacting the ability to save recordings (They are being sent to the Queued Uploads panel). Our development team is aware and is looking into the issue.

Update: 11/18/204 4:14 PM

We are beginning to see things come back online. Our developers continue to monitor the situation.

The website is experiencing random errors with some SingSnap Credit transactions, including throwing roses. This issue is being actively investigated by the development team to identify the root cause. We do not have a current ETA for correction but all updates will be posted on the status blog.

Successfully clearing your cache and cookies can sometimes assist if it happens consistently.

We know how frustrating this can be and apologize for the inconvenience and we sincerely appreciate your patience.

Update: 08/20/204 9:33 AM

The root cause has been identified as a Notification error. The development team continues to work towards a fix.

Your continued patience is appreciated.

Update: 08/27/204 5:38 PM

The developers are deep into testing efforts to eliminate the incorrect error notification. An ETA remains unavailable at this time.

We understand how frustrating this is and your continued patience is appreciated.

Update: 09/09/204 12:18 PM

The distribution error (for roses, Snapicons and trinkets/username) is continuing to happen for various products. Trinkets/Usernames are still being sent, even if the total of your items does not decrease. However, the recipient will not receive a notification, so please send it manually. We appreciate how frustrating this is and apologize for the inconvenience. Since the resolution of this requires our development team, we do not have an ETA for resolution at this time.

Again, continued appreciation for your patience.

Update: 09/28/2024 11:13 AM

Our developer has made progress in the false/missing notification bugs we have been experiencing. The first round of technical testing has been completed. While we still do not have an ETA – we are getting closer. We know this has caused an immense amount of frustration – and we are generally grateful for your continued patience.

Update: 10/01/2024 9:30 AM

Continued progress has been made and has been pushed live to the website/app. It is not 100% fixed yet and you may still receive errors (Even on things in the working column). The issue we encountered was with notifications. You were either not receiving them or receiving ones that were inaccurate (when throwing roses/Snapicons, etc.,)

 Notifications Working On:

• Trinkets and Usernames should fully work as intended
• Throwing roses on recordings (May still receive some errors while throwing roses but should be improved)
• Commenting on a recording
• Loving a recording you’re featured on
• Comment on a recording you’re featured on
• Reacting to a recording
• Have gained a fan
• Member reacted to your recording comment
• Member loves your recording comment
• Member replied to your recording comment
• Loving a recording

No notifications for:

• Member has subscribed to you
• Reaction to a recording you’re featured on
• Rose thrown on recording you’re featured on

We will continue working to correct outstanding issues. Your patience has been and is continued to be – super appreciated!

Update: 10/04/2024 1:15 PM

All notifications issues have been resolved.

The website is experiencing duet-mixing-related errors. Recordings are saving but remain ‘greyed’ out as they process. Outstanding image issues also remain that are related to the issues we experienced last weekend/throughout the week.

Both of these are being investigated/worked on by our development team. We do not have a current ETA for correction but all updates will be posted on the status blog.

We apologize for the inconvenience and we sincerely appreciate your patience.

Update: 12/04/2023 11:00 AM

The root cause has been identified and resolved. All services are now operating normally.

The website will be undergoing maintenance beginning at 5 AM on July 10, 2023.   During this time you may encounter service interuptions or unusual behavior. We will update this page throughout the day and when the work is complete.

Update: 07/10/2023 10:05 AM

All maintenance is complete and systems are running normally. We will perform further maintenance on Wednesday morning starting at 5 AM EST.

We have received reports of errors when trying to throw roses. The system is repporting there are insufficient credits, etc., This is a known issue and the development team is investigating. Please refrain from throwing roses until we have isolated and corrected the problem.

Follow our status blog for updates! Thank you for your patience.

Update: 06/30/2023 1:12 PM

Further reports have been received with issues in uploading recordings (going to queued uploads), sound issues and various other errors. The developers/Management have been informed and we are waiting for a progress update.

Once again, thank you for your patience and check back here for futher updates.

Update: 06/30/2023 2:20 PM

The root cause has been identified and resolved. All services are now operating normally.

We have received reports of site loading issues. This does not affect all browsers, consistently – so please try various ones. We are currently looking into the issue. We have identified a potential source and our developers are working on a fix. Our mobile apps are unaffected. You can get the app from Google Play or the app store.

Update: 05/09/2023 8:34 PM

Our development team has identified and corrected the problem. The loading issue should be mitigated now. If you continue to have trouble please send a private message to SingSnapSupport or email to support@singsnap.com for assistance.

We have received reports of slow page loads and login issues. We are currently looking into the issue. We have identified a potential source and have contacted our server hosts to investigate. Our mobile apps are unaffected. You can get the app from Google Play or the app store.

Update: 08/12/2022 12:23 AM

We have received an initial response from our server hosts. Our developers are continuing to work with the hosts to resolve the issue. Thank you for your continued patience.

Update: 08/13/2022 10:28 AM

We are still experiencing slowdowns. The development team continues to work with our server hosts to find a resolution.

Update: 08/13/2022 11:56 PM

Efforts are ongoing to locate the root cause of the server issues. We will update when we have a more clear time-line of reaching a resolution.

Update: 08/15/2022 10:20 AM

Our development team has been working over the weekend and the loading issue should be mitigated now. If you continue to have trouble please send a private message to SingSnapSupport or email to support@singsnap.com for assistance.

We’re seeing intermitted loading issues with our server. This is impacting the ability to login/load the SingSnap website. Our server hosts have identified the problem and are working on it. Our mobile apps are unaffected. You can get the app from Google Play or the app store.

Update: 08/03/2022 10:10 PM

The root cause has been identified and resolved. All services are now operating normally.