We are currently investigating a service interruption affecting the site. We appreciate your patience while we investigate the root cause.

Update: 10/09/2015 9:03 pm
We have identified the root cause and site programmers are working hard to restore service.

Update: 10/09/2015 9:08 pm
Service has been restored. We appreciate your patience while we worked to correct this issue.

We are currently looking into a service interruption that is causing users to see Oops errors.

Update: 10/01/2015 11:46 am
Site programmers may need to take the site offline, for a short time, as we work to address this issue.

Update: 10/01/2015 12:07 pm
We are still anticipating a short downtime, but it has been delayed. We appreciate your patience as we continue to work on this.

Update: 10/01/2015 12:19 pm
We will be performing some unscheduled maintenance over the next few hours. A short service downtime is sill expected during this maintenance work. We appreciated your patience as we work to resolve this issue.

Update: 10/01/2015 12:30 pm
The site has been taken offline for maintenance. Your continued patience is greatly appreciated. We’re working hard to get the site back online as soon as possible.

Update: 10/01/2015 12:50 pm
Maintenance work has been completed. We do not anticipate any further trouble, but we will continue to watch things closely. Again, we thank you for your patience as we worked to resolve this.

We’re currently investing a service interruption affecting saving and mixing.

Update: 09/28/2015 3:43 pm
We have identified and corrected the underlying issue. Mixing is recovering and saving should be fine now. Sorry for the inconvenience. As always we appreciate your patience as we worked to address this issue. 

We are currently investigating a service interruption affecting the site.

Update: 08/29/2015 8:31 pm
The issue has been resolved, but we’ll continue to monitor things closely. Sorry for the inconvenience and thank you for your patience as we worked to address this issue.

We are currently looking into intermittent service interruptions and service downtimes. At this time the underlying issue has not yet been identified. Site programmers are working hard to determine the cause. We appreciate your patience while we address this issue.

Update: 08/18/2015 4:45 pm
Site programmers are still working hard to resolve this issue. At this time we have taken the site offline and are experiencing a service downtime. We appreciate your continued patience as we work to resolve this issue.

Update: 08/18/2015 5:00 pm
Site programmers are still working hard to resolve this issue. The status has currently be upgraded from a service downtime to a service interruption and the site may be loading for some users at this time. We’ll continue to regularly post updates here. Again, your patience is greatly appreciated.

Update: 08/18/2015 5:15 pm
The site has been placed back online and should be available. At this time we’re still considering this issue an open service interruption and the site may still be slow to load and/or experience intermittent service downtimes. We’ll continue to keep you updated as we work to fully resolve this issue.

Update: 08/18/2015 5:30 pm
At this time all services are running normally and this issue has been resolved. We’ll continue to monitor things closely. Sorry for the inconvenience and as always your patience is greatly appreciated when service disruptions occur. Happy Singing!

Update: 08/18/2015 6:28 pm
The site is again suffering intermittent outages. We are working to restore service to our regular high standard as quickly as possible. We apologize for the inconvenience.

Update: 08/19/2015 11:41 am
The site will be unavailable for a short time in the next hour while we replace a piece of hardware.

Update: 08/19/2015 12:01 pm
The site has been taken offline for the scheduled hardware replacement. We appreciated your continued patience as we work to correct the underlying cause of the recent service disruptions.

Update: 08/19/2015 12:28 pm
The hardware replacement is still underway. We’re working hard to restore service as quickly as possible.

Update: 08/19/2015 12:51 pm
The hardware replacement is taking longer than expected. We’re continuing to work very hard to restore service as quickly as possible.

Update: 08/19/2015 1:12 pm
The hardware replacement has been completed and service has been restored. We do not anticipate any further issues, but we’ll continue to monitor things closely. Again, we appreciate your patience during this service disruption and we’re sorry for any inconveniences it may have caused. 

We are currently looking into a service downtime affecting the site.

Update: 07/25/2015 6:30 pm
The issue appears to have been a temporary network issue. All site services are currently operating normally. 

We have received several reports of login trouble resulting in a “Sorry, we could not process your request at this time.” error while using the Google Chrome browser. We have confirmed this is happening on the latest update to Chrome. Site programmers are currently investigating the issue.

As a temporary workaround you can use Internet Explorer or FireFox browsers. We’ll update here when the issue has been resolved.

Update: 07/22/2015 11:40 am
The issue has been resolved and logging in on Chrome shouldn’t give you any more trouble.

We are currently looking into service interruptions affecting some pages.

Update: 07/10/2015 10:28 am
We have identified the underlying cause and site programmers are working hard to resolve this issue. Sorry for the inconvenience.

Update: 07/10/2015 10:36 am
The issue has been resolved. Thank you for your patience! Happy Singing!

We are currently looking into a service interruption affecting mixing.

Update: 06/04/2015 12:55 am
The issue has been resolved. Mixing has recovered and all recordings should be mixed now. If you have a recording that failed to mix please contact SingSnapSupport.

The site will be down for maintenance between approximately 5:00 AM and 6:00 AM ET.

Update: 06/02/2015 6:13 am
We’re back online!