Site Down and/or Loading Slowly – Resolved

We are currently looking into intermittent service interruptions and service downtimes. At this time the underlying issue has not yet been identified. Site programmers are working hard to determine the cause. We appreciate your patience while we address this issue.

Update: 08/18/2015 4:45 pm
Site programmers are still working hard to resolve this issue. At this time we have taken the site offline and are experiencing a service downtime. We appreciate your continued patience as we work to resolve this issue.

Update: 08/18/2015 5:00 pm
Site programmers are still working hard to resolve this issue. The status has currently be upgraded from a service downtime to a service interruption and the site may be loading for some users at this time. We’ll continue to regularly post updates here. Again, your patience is greatly appreciated.

Update: 08/18/2015 5:15 pm
The site has been placed back online and should be available. At this time we’re still considering this issue an open service interruption and the site may still be slow to load and/or experience intermittent service downtimes. We’ll continue to keep you updated as we work to fully resolve this issue.

Update: 08/18/2015 5:30 pm
At this time all services are running normally and this issue has been resolved. We’ll continue to monitor things closely. Sorry for the inconvenience and as always your patience is greatly appreciated when service disruptions occur. Happy Singing!

Update: 08/18/2015 6:28 pm
The site is again suffering intermittent outages. We are working to restore service to our regular high standard as quickly as possible. We apologize for the inconvenience.

Update: 08/19/2015 11:41 am
The site will be unavailable for a short time in the next hour while we replace a piece of hardware.

Update: 08/19/2015 12:01 pm
The site has been taken offline for the scheduled hardware replacement. We appreciated your continued patience as we work to correct the underlying cause of the recent service disruptions.

Update: 08/19/2015 12:28 pm
The hardware replacement is still underway. We’re working hard to restore service as quickly as possible.

Update: 08/19/2015 12:51 pm
The hardware replacement is taking longer than expected. We’re continuing to work very hard to restore service as quickly as possible.

Update: 08/19/2015 1:12 pm
The hardware replacement has been completed and service has been restored. We do not anticipate any further issues, but we’ll continue to monitor things closely. Again, we appreciate your patience during this service disruption and we’re sorry for any inconveniences it may have caused. 

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Posted in Service Status