Slow Loading – Resolved

We are currently looking into issues with slow loading pages.

Update: 4/29/2020 1:40 pm
We have isolated and corrected the underlying issue and service should be recovering now. We will continue to monitor things closely.

Update: 4/29/2020 1:42 pm
We have identified another issue causing slow loading and system administrators are looking into things further.

Update: 4/29/2020 4:20 pm
We believe this issue has been resolved now. We will continue to monitor things closely.

Posted in Service Status

Slow Loading & Site Downtime – Resolved

We are currently looking into intermittent service interruptions.

Update: 3/17/2020 11:20 am
We are continuing to look into this issue. Things have stabilized now, but the root cause has not fully been determined. Intermittent issues can be very difficult to diagnose. We will continue to have system administrators monitoring things closely while performing further diagnostics.

Update: 3/17/2020 9:05 pm
We will be monitoring this issue overnight and continue to work on mitigating the root cause.

Update: 3/18/2020 9:55 am
We’re very sorry for the prolonged nature of this issue. We’re working hard to mitigate the root cause and fully restore service. We greatly appreciate your continued patience.

Update: 3/19/2020 10:20 am
We are very confident this issue has been fully resolved. The root cause was multifaceted and involved two very minor issues that when combined caused a much larger issue. We greatly appreciate your patience while we worked on this issue.

Posted in Service Status

Site Down – Resolved

We are currently looking into intermittent system wide service interruptions.

Update: 3/16/2020 11:55 am
We are continuing to look into this issue. We appreciate your patience as we work to restore service.

Update: 3/16/2020 12:35 pm
We are continuing to work on this issue. As always, your patience is greatly appreciated.

Update: 3/16/2020 1:15 pm
The system should be recovering, but we’re continuing to monitor things closely. Very sorry for the inconvenience. Your patience is greatly appreciated.

Update: 3/16/2020 1:45 pm
Everything seems to have stabilized and we’re considering this issue resolved. We will continue to monitor things closely and if needed we will reopen this issue.

Happy Singing! 🙂

Posted in Service Status

Site Down – Resolved

The site is currently experiencing a service downtime. We are investigating this issue and hope to have service restored soon.

Update: 2/21/2020 8:50 am
We are continuing to look into this issue. We appreciate your patience as we work to restore service.

Update: 2/21/2020 9:20 am
We are continuing to investigate this issue. Very sorry for the inconvenience. We appreciate your continued patience.

Update: 2/21/2020 10:00 am
We are continuing to investigate this issue. We have system administrators en route to our data center to troubleshoot further. We appreciate your understanding and patience.

Update: 2/21/2020 10:30 am
We continue to work as quickly as possible to restore service and greatly appreciate your patience.

Update: 2/21/2020 11:00 am
We have restored service and the site is back up and running. Thanks again for your patience as we worked on this.

Posted in Service Status

Site Down – Resolved

We are currently looking into intermittent system wide service interruptions.

Update: 1/22/2020 4:00 pm
The site is currently experiencing a service downtime. We are continuing to investigate this issue.

Update: 1/22/2020 4:15 pm
The site is currently back up, but the underlying cause of these downtimes has not been determined. We have system administrators en route to our data center to expedite diagnostics.

Update: 1/22/2020 4:40 pm
There has been a fire alarm activation at our data center with fire suppressant released. The data center staff and fire department are on site working to determine the cause. There have been several network issues identified during this event. Data center staff are working to mitigate those issues and will do their best to maintain service. If we receive any further details we’ll update this posting. We are hopeful there will not be any further service interruptions from this event.

Posted in Service Status

Site Down – Resolved

We are currently looking into a system wide service downtime.

Update: 12/24/2019 2:40 pm
It appears to have been a momentary network issue and service has been restored. We will continue to monitor things closely and will reopen this post if needed.

We Wish All Our SingSnap Family A Very Happy Holiday Season!

Update: 12/24/2019 2:45 pm
It appears some are still experiencing service interruptions. We are continuing to look into things to determine the root cause. We still believe this to be a network issue.

Update: 12/24/2019 3:05 pm
We are continuing to look into this issue. Your patience is greatly appreciated.

Update: 12/24/2019 3:35 pm
We have exhausted all remote troubleshooting and a system administrator is en route to our data center to investigate things further. Again, your patience is greatly appreciated.

Update: 12/24/2019 4:10 pm
We are continuing to investigate this issue. Very sorry for the inconvenience. We appreciate your continued patience.

Update: 12/24/2019 4:35 pm
Service has been restored and we will continue to monitor things closely. Again, we greatly appreciated your patience as we worked to resolve this issue.

Update: 12/24/2019 4:50 pm
We are again seeing a service downtime and we are looking into things further. 

Update: 12/24/2019 5:20 pm
Service has been restored again. We are continuing to monitor things closely. As always, we can’t say enough how much we appreciate your patience as we worked on this issue.

Update: 12/24/2019 7:05 pm
We are experiencing a service downtime again. System administrators are working to resolve these issues. We are very sorry for all the trouble this evening. We’re working hard to restore service as quickly as possible.

Update: 12/24/2019 8:00 pm
We are continuing to investigate this issue. We have system administrators at our data center working to troubleshoot and restore service. We’re working as quickly as possible and appreciate your understanding and patience.

Update: 12/24/2019 9:10 pm
We continue to work as quickly as possible to restore service and greatly appreciate your understanding and patience.

Update: 12/24/2019 10:05 pm
Service has been restored. We will continue to monitor things closely, but we’re hopeful the issue has been fully resolved now. As always, thanks for your continued patience.

Posted in Service Status

Site Down – Resolved

We are currently looking into a system wide service downtime.

Update: 12/17/2019 1:00 pm
We continue to look into this issue. Your patience is appreciated as we work to resolve this issue.

Update: 12/17/2019 1:10 pm
We have a system administrator en route to our data center to investigate things further. Again, your patience is greatly appreciated.

Update: 12/17/2019 1:22 pm
Service has been restored and we’ll continue to monitor things closely. Sorry for the inconvenience. As always, we appreciate your understanding and patience as we worked to resolve this issue.

Happy Singing!

Posted in Service Status

Recording Issue – Resolved

We are currently looking into a service interruption resulting in the recording review/mixing being stuck on the Preparing Preview screen.

Update: 11/15/2019 11:35 am
We believe the underlying issue has been identified. We appreciate your patience while we work to resolve things.

Update: 11/15/2019 12:00 pm
We are continuing to work on this issue. Again, your patience is greatly appreciated.

Update: 11/15/2019 12:30 pm
We have resolved the underlying issue and service has been fully restored. Thank you for your patience and happy singing!

Posted in Service Status

Oops Errors – Resolved

We are currently looking into an issue affecting the My Recording page (Recordings button in the top navigation bar of the site). We are also looking into an issue affecting the message board and certain BBCode tags. Sorry for the inconvenience. We’re working to resolve these issues as quickly as possible.

Update: 8/16/2019 5:15 pm
We have resolved the issue with BBCode and we continue to work on the Oops Errors. We appreciate your patience.

Update: 8/16/2019 5:40 pm
We are continuing to work on the Oops Errors. Again, your patience is greatly appreciated.

Update: 8/16/2019 6:30 pm
We have mitigated the cause of this issue, but we are continuing to work on fixing the Oops Errors that are occurring. Thanks for your continued patience.

Update: 8/16/2019 7:10 pm
We believe all issues have been resolved now. If you’re still experiencing any trouble please let us know by private messaging SingSnapSupport or emailing us at support@singsnap.com. Once again, we appreciate your patience and we’re sorry for the inconvenience.

Posted in Service Status

Site Down – Resolved

We are currently investigating a service downtime that began at approximately 5:30 AM EST. Sorry for the inconvenience. We’re working to restore service as quickly as possible. We appreciate your patience as we work to restore service.

Update: 7/12/2019 9:08 am

Our developers have restored service and will continue to monitor things closely.

Posted in Service Status