Slow Loading and Downtime – Closed

We’re working hard to find and squash the gremlins causing this trouble. It may take a bit of time and you may experience some service interruptions while we’re hunting.

As Elmer Fudd would say, “Shhh. Be vewy vewy quiet, I’m hunting gwemlins”. 😉

Update: 5/16/2016 3:53 pm
The site has recovered and is up at this time. You may still experience some service interruptions while we continue to work on resolving the issue.

Update: 5/16/2016 4:18 pm
There are still a few gremlins on the loose. We appreciate your continued patience as we work to resolve the issue.

Update: 5/16/2016 4:52 pm
We’re still actively working to resolve this issue. You may still encounter some service interruptions. Again, your continued patience is appreciated. Wish us happy hunting!

Update: 5/16/2016 9:35 pm
Thank you for your patience as we worked to correct this issue. Things should be back to normal now. All the gremlins have been rounded up. Happy Singing!

Posted in Service Status

Oops Errors – Closed

We are currently looking into an issue causing some users to see Oops errors. We appreciate your patience while we investigate.

Update: 5/02/2016 5:15 pm
The errors are isolated to the Achievements Program. We’ve taken the Achievements Program offline for maintenance while we work to address the issue.  

Update: 5/02/2016 6:10 pm
Some people may be seeing Oops errors again. We’re working to address the issue. Sorry for the inconvenience.

Update: 5/02/2016 6:25 pm
Thank you for your patience as we worked to correct this issue. Things should be back to normal now. Happy Singing!

Posted in Service Status

Site Down – Resolved

We are currently investigating a service downtime affecting the site. We appreciate your patience while we investigate the root cause.

Update: 4/26/2016 4:54 pm
Service has been restored. We appreciate your patience while we worked to correct this issue.

Posted in Service Status

Loading Issues – Resolved

We are currently investigating a service interruption affecting the site. We appreciate your patience while we investigate the root cause.

Update: 10/09/2015 9:03 pm
We have identified the root cause and site programmers are working hard to restore service.

Update: 10/09/2015 9:08 pm
Service has been restored. We appreciate your patience while we worked to correct this issue.

Posted in Service Status

Oops Errors & Site Maintenance – Resolved

We are currently looking into a service interruption that is causing users to see Oops errors.

Update: 10/01/2015 11:46 am
Site programmers may need to take the site offline, for a short time, as we work to address this issue.

Update: 10/01/2015 12:07 pm
We are still anticipating a short downtime, but it has been delayed. We appreciate your patience as we continue to work on this.

Update: 10/01/2015 12:19 pm
We will be performing some unscheduled maintenance over the next few hours. A short service downtime is sill expected during this maintenance work. We appreciated your patience as we work to resolve this issue.

Update: 10/01/2015 12:30 pm
The site has been taken offline for maintenance. Your continued patience is greatly appreciated. We’re working hard to get the site back online as soon as possible.

Update: 10/01/2015 12:50 pm
Maintenance work has been completed. We do not anticipate any further trouble, but we will continue to watch things closely. Again, we thank you for your patience as we worked to resolve this.

Posted in Service Status

Saving and Mixing Trouble – Resolve

We’re currently investing a service interruption affecting saving and mixing.

Update: 09/28/2015 3:43 pm
We have identified and corrected the underlying issue. Mixing is recovering and saving should be fine now. Sorry for the inconvenience. As always we appreciate your patience as we worked to address this issue. 

Posted in Service Status

Loading Issues – Resolved

We are currently investigating a service interruption affecting the site.

Update: 08/29/2015 8:31 pm
The issue has been resolved, but we’ll continue to monitor things closely. Sorry for the inconvenience and thank you for your patience as we worked to address this issue.

Posted in Service Status
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