Site Down – Resolved

We are currently looking into a service interruption.

Update: 11/17/2020 11:45 pm
It appears to have been a temporary network issue and service has recovered now.

Update: 11/18/2020 7:50 am
We are looking into a service interruption that we believe to be another network issue.

Update: 11/18/2020 9:00 am
We are continuing to investigate this issue. We appreciate your continued patience.

Update: 11/18/2020 9:00 am
We have a trouble ticket in with our data center to further investigate this outage. In the meantime our new beta site is still accessible. You can check it out at
https://beta.singsnap.com/
If you’re new to the beta site the following webinar will help get you started.
https://youtu.be/Bq2yNhWD4QA

Update: 11/18/2020 11:35 am
We believe the issue has been mitigated. We will continue to work with our data center and monitor things closely.

Update: 11/18/2020 7:15 pm
We are again seeing network issues that are causing service interruptions. We’ve had system admins at our data center all day looking into things along with our data center admins. We are working to restore service as quickly as possible.

Update: 11/18/2020 8:15 pm
This issue will be left open as we continue to investigate things. The site has recovered at this time and we’ll do our best to keep things running while the root cause is being determined and addressed.

Update: 11/20/2020 10:55 am
We are continuing to work on the issues impacting the site over the last few days. These issues are stemming from an intermittent hardware failure. While we perform repairs the site may be a little unstable. We will do our best to keep things running as smoothly as possible.

Update: 11/21/2020 10:00 am
These issues have been resolved.

Posted in Service Status

Site Down – Resolved

We are currently looking into a service downtime.

Update: 10/15/2020 5:50 pm
Service has been restored, but we’re continuing to look into the root cause of this issue.

Posted in Service Status

Slow Loading & Unscheduled Maintenance – Resolved

We are currently investigating an elevation in slow loading pages.

Update: 10/14/2020 9:55 am
Our system admins have worked on this issue throughout the night and will continue working on this issue today.

Update: 10/14/2020 10:55 am
We have made some temporary system changes to improve loading speeds while we work to address the underlying issue.

Update: 10/14/2020 11:40 am
We will be taking the site offline while we perform some maintenance work to address the ongoing loading issues. The site will be unavailable for a short while, but you can still access our new beta site in the meantime.
https://beta.singsnap.com/#/login

Update: 10/14/2020 4:30 pm
The site should be running normally now, but we are still working on things behind the scenes. It’s possible you will experience some occasional slow loading due to that continuing work.

Update: 10/15/2020 11:30 am
After performing maintenance work we believe this issue has been resolved. We are continuing to monitor closely, but closing this issue now.

Posted in Service Status

Maintenance Downtime

We will be performing some unplanned maintenance later today and the site will be offline for a short period. We will update here with details as we progress with the maintenance.

Update: 8/05/2020 12:25 pm
The site will be taken offline in about 20 minutes to begin the maintenance. We expect this to take 30 minutes to an hour to complete. Please check back here for updates should it take longer.

Update: 8/05/2020 11:25 pm
We are now performing the maintenance work and hope to have the site back online within the hour. Sorry for the inconvenience. We appreciate your patience.

Update: 8/05/2020 2:25 pm
All maintenance work has been completed.

Happy Singing!

Posted in Service Status

Site Down – Resolved

We are currently looking into a service downtime.

Update: 8/04/2020 4:09 pm
We have resolved the issue and the site is now running normally. Sorry for the inconvenience.

Update: 8/04/2020 4:15 pm
We have identified another related issue so this has been reopened as we work on resolving this. You may experience some service interruptions as we address things.

Update: 8/04/2020 5:15 pm
We are continuing to work on resolving this issue. We appreciate your patience.

Update: 8/04/2020 6:25 pm
We have resolved the underlying issue and the site is now running normally. Sorry again for the inconvenience.

Update: 8/04/2020 9:20 pm
We are looking into another service downtime. Very sorry for the trouble this evening. We’re working to resolve this issue as quickly as possible.

Update: 8/05/2020 10:30 am
All issues have been resolved and the site is running normally. Again, we appreciate your patience.

Posted in Service Status

Slow Loading & Oops Errors – Resolved

We are currently investigating an elevation in Oops Errors and slow loading pages.

Update: 7/26/2020 10:45 am
We have resolved the issue and the site is now running normally.

Posted in Service Status

Site Down – Resolved

We are currently looking into intermittent service downtimes.

Update: 6/2/2020 11:10 am
We are continuing to investigate this issue. We’re having difficulty reaching our servers and believe this could be related to a network issue. We appreciate your patience while we work on this.

Update: 6/2/2020 12:35 pm
We believe everything has been sorted out. We will continue to monitor things closely. Thanks for your patience! Happy Singing!

Posted in Service Status

Unplanned Maintenance – Resolved

We will be performing some unplanned maintenance today as we continue to address the current issues with slow loading. We’re very sorry for the inconvenience and will do our best to complete this work as quickly as possible.

Update: 4/30/2020 11:20 am
The site will be up and down during this maintenance period. Again, we apologize for the inconvenience.

Update: 4/30/2020 1:05 pm
We are continuing to work on completing this maintenance work as quickly as possible.

Update: 5/01/2020 12:20 am
We are continuing to work throughout the night. Loading should be getting better, but will continue to improve as we progress with maintenance.

Update: 5/01/2020 12:40 pm
We have completed the maintenance work and the slow loading issues should be resolved. We appreciate your patience and apologize for the prolonged nature of this issue.

Posted in Service Status

Slow Loading – Resolved

We are currently looking into issues with slow loading pages.

Update: 4/29/2020 1:40 pm
We have isolated and corrected the underlying issue and service should be recovering now. We will continue to monitor things closely.

Update: 4/29/2020 1:42 pm
We have identified another issue causing slow loading and system administrators are looking into things further.

Update: 4/29/2020 4:20 pm
We believe this issue has been resolved now. We will continue to monitor things closely.

Posted in Service Status

Slow Loading & Site Downtime – Resolved

We are currently looking into intermittent service interruptions.

Update: 3/17/2020 11:20 am
We are continuing to look into this issue. Things have stabilized now, but the root cause has not fully been determined. Intermittent issues can be very difficult to diagnose. We will continue to have system administrators monitoring things closely while performing further diagnostics.

Update: 3/17/2020 9:05 pm
We will be monitoring this issue overnight and continue to work on mitigating the root cause.

Update: 3/18/2020 9:55 am
We’re very sorry for the prolonged nature of this issue. We’re working hard to mitigate the root cause and fully restore service. We greatly appreciate your continued patience.

Update: 3/19/2020 10:20 am
We are very confident this issue has been fully resolved. The root cause was multifaceted and involved two very minor issues that when combined caused a much larger issue. We greatly appreciate your patience while we worked on this issue.

Posted in Service Status