Website Loading Issues – Resolved

We have received reports of slow page loads and login issues. We are currently looking into the issue. We have identified a potential source and have contacted our server hosts to investigate. Our mobile apps are unaffected. You can get the app from Google Play or the app store.

Update: 08/12/2022 12:23 AM

We have received an initial response from our server hosts. Our developers are continuing to work with the hosts to resolve the issue. Thank you for your continued patience.

Update: 08/13/2022 10:28 AM

We are still experiencing slowdowns. The development team continues to work with our server hosts to find a resolution.

Update: 08/13/2022 11:56 PM

Efforts are ongoing to locate the root cause of the server issues. We will update when we have a more clear time-line of reaching a resolution.

Update: 08/15/2022 10:20 AM

Our development team has been working over the weekend and the loading issue should be mitigated now. If you continue to have trouble please send a private message to SingSnapSupport or email to support@singsnap.com for assistance.

Posted in Service Status
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