Status: Under Investigation
Impact: Website & App Logins
We are currently aware of a technical issue causing some members to be automatically logged out of SingSnap and preventing them from logging back in.
Our development team has been alerted and is actively investigating the root cause to get this resolved as quickly as possible.
💡 What You Need to Know:
- Do NOT reset your password: This issue is purely technical on our end. Attempting to reset your password will not fix the login failure and is not necessary.
- No action required on your end: You do not need to adjust your account settings or re-install the app – just sit tight while our team works behind the scenes.
We know how frustrating it is to be separated from your songs and friends, and we truly appreciate your patience while we work on a fix.
We will update this post as soon as we have more information or when the issue has been resolved. Thank you for your patience and understanding!
Update: 08/5/2026 8:00 pm EST – We believe we have identified and resolved the issue causing the login failures. You should now be able to log back into your account normally.
Our team will continue to closely monitor performance overnight to ensure everything stays running smoothly. Thank you again for your patience and support!
Service Status for SingSnap (status.singsnap.com) 