Site Down – Resolved

We are currently looking into a system wide service downtime.

Update: 12/24/2019 2:40 pm
It appears to have been a momentary network issue and service has been restored. We will continue to monitor things closely and will reopen this post if needed.

We Wish All Our SingSnap Family A Very Happy Holiday Season!

Update: 12/24/2019 2:45 pm
It appears some are still experiencing service interruptions. We are continuing to look into things to determine the root cause. We still believe this to be a network issue.

Update: 12/24/2019 3:05 pm
We are continuing to look into this issue. Your patience is greatly appreciated.

Update: 12/24/2019 3:35 pm
We have exhausted all remote troubleshooting and a system administrator is en route to our data center to investigate things further. Again, your patience is greatly appreciated.

Update: 12/24/2019 4:10 pm
We are continuing to investigate this issue. Very sorry for the inconvenience. We appreciate your continued patience.

Update: 12/24/2019 4:35 pm
Service has been restored and we will continue to monitor things closely. Again, we greatly appreciated your patience as we worked to resolve this issue.

Update: 12/24/2019 4:50 pm
We are again seeing a service downtime and we are looking into things further. 

Update: 12/24/2019 5:20 pm
Service has been restored again. We are continuing to monitor things closely. As always, we can’t say enough how much we appreciate your patience as we worked on this issue.

Update: 12/24/2019 7:05 pm
We are experiencing a service downtime again. System administrators are working to resolve these issues. We are very sorry for all the trouble this evening. We’re working hard to restore service as quickly as possible.

Update: 12/24/2019 8:00 pm
We are continuing to investigate this issue. We have system administrators at our data center working to troubleshoot and restore service. We’re working as quickly as possible and appreciate your understanding and patience.

Update: 12/24/2019 9:10 pm
We continue to work as quickly as possible to restore service and greatly appreciate your understanding and patience.

Update: 12/24/2019 10:05 pm
Service has been restored. We will continue to monitor things closely, but we’re hopeful the issue has been fully resolved now. As always, thanks for your continued patience.

Posted in Service Status