We recently updated some of our software, and it may have caused a few unexpected issues for some members including difficulty in logging in. Please note: You do not need to reset your password. To correct any issues you may…

We are aware of an issue affecting the display of the player window for audio-only recordings when using the latest version of the Google Chrome browser. The player is rendering at a reduced size, which may interfere with normal playback…

We’re seeing upload issues with our server. This is impacting the ability to save recordings (They are being sent to the Queued Uploads panel). Our development team is aware and is looking into the issue. Update: 11/18/204 4:14 PM We…

The website is experiencing random errors with some SingSnap Credit transactions, including throwing roses. This issue is being actively investigated by the development team to identify the root cause. We do not have a current ETA for correction but all…

The website is experiencing duet-mixing-related errors. Recordings are saving but remain ‘greyed’ out as they process. Outstanding image issues also remain that are related to the issues we experienced last weekend/throughout the week. Both of these are being investigated/worked on…

The website will be undergoing maintenance beginning at 5 AM on July 10, 2023.   During this time you may encounter service interuptions or unusual behavior. We will update this page throughout the day and when the work is complete. Update:…

We have received reports of errors when trying to throw roses. The system is repporting there are insufficient credits, etc., This is a known issue and the development team is investigating. Please refrain from throwing roses until we have isolated…

We have received reports of site loading issues. This does not affect all browsers, consistently – so please try various ones. We are currently looking into the issue. We have identified a potential source and our developers are working on…

We have received reports of slow page loads and login issues. We are currently looking into the issue. We have identified a potential source and have contacted our server hosts to investigate. Our mobile apps are unaffected. You can get…

We’re seeing intermitted loading issues with our server. This is impacting the ability to login/load the SingSnap website. Our server hosts have identified the problem and are working on it. Our mobile apps are unaffected. You can get the app…