Slow Loading & Unscheduled Maintenance – Resolved

We are currently investigating an elevation in slow loading pages.

Update: 10/14/2020 9:55 am
Our system admins have worked on this issue throughout the night and will continue working on this issue today.

Update: 10/14/2020 10:55 am
We have made some temporary system changes to improve loading speeds while we work to address the underlying issue.

Update: 10/14/2020 11:40 am
We will be taking the site offline while we perform some maintenance work to address the ongoing loading issues. The site will be unavailable for a short while, but you can still access our new beta site in the meantime.
https://beta.singsnap.com/#/login

Update: 10/14/2020 4:30 pm
The site should be running normally now, but we are still working on things behind the scenes. It’s possible you will experience some occasional slow loading due to that continuing work.

Update: 10/15/2020 11:30 am
After performing maintenance work we believe this issue has been resolved. We are continuing to monitor closely, but closing this issue now.

Posted in Service Status