Stuck At Preparing Preview – Resolved

We are currently investigating an issue with recording.

Update: 11/15/2018 2:45 pm
We are still investigating this issue. Thank you for your continued patience as we work on this.

Update: 11/15/2018 3:45 pm
We are continuing to investigate. We’re very sorry for the service interruption. Your continued patience is greatly appreciated.

Update: 11/15/2018 4:45 pm
We are still working to determine the underlying cause of the issue.

Update: 11/15/2018 5:45 pm
We’re very sorry for the prolonged recording issues. We have isolated the issue, but not the underlying cause. We’re continuing to investigate. We greatly appreciate your patience!

Update: 11/15/2018 6:45 pm
Our efforts to resolve this issue continue. It appears it may be network related. We are looking into all possible causes. Again, we’re sorry for the inconvenience and appreciate your patience.

Update: 11/15/2018 7:45 pm
Our efforts continue on this issue. We are looking into some reports of major internet outages and how they may affect things. Your patience is appreciated.

Update: 11/15/2018 8:45 pm
Our developers will be working on this issue throughout the night. We’ll update here with any changes in status. Should this issue not be resolved by tomorrow morning we’ll resume hourly updates. We’re very sorry for the inconvenience and appreciate your continued patience.

Update: 11/16/2018 9:00 am
Our development team has worked on this issue throughout the night. They are still working on the underlying cause of this issue.

Update: 11/16/2018 10:00 am
We are continuing to work on this issue. Your patience is greatly appreciated.

Update: 11/16/2018 11:00 am
We have isolated the underlying issue and we’re working on the fix now.

Update: 11/16/2018 12:00 pm
Our development team is continuing to work on this fix. We hope to have this issue resolved within the hour, but delays are possible.

Update: 11/16/2018 1:00 pm
It is taking a little longer than we anticipated, but we should have the fix applied soon.

Update: 11/16/2018 2:00 pm
Our developers continue to work on this fix. Your continued patience is greatly appreciated.

Update: 11/16/2018 2:18 pm
This issue has a preliminary fix in place and things should be working better now. As we roll out the fix on more servers you may experience intermittent issues with hanging at Preparing Preview.

Update: 11/16/2018 4:45 pm
We’re happy to announce this issue has been resolved. We have now completely addressed the underlying cause and we are taking steps to ensure this does not reoccur.

We can’t express enough how grateful we are for the patience and understanding shown by our SingSnap Family! We definitely know how frustrating issues like this can be! We’re extremely sorry for the trouble and frustration over the last day. Thank you for your continued support!

Love,
SingSnap Staff

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Posted in Service Status