Site Maintenance and Login Issues

We recently updated some of our software, and it may have caused a few unexpected issues for some members including difficulty in logging in. Please note: You do not need to reset your password.

To correct any issues you may be experiencing, including logging into the website – please clear your browser’s cache and cookies, then restart your device. This should resolve the problem.

When clearing your cache and cookies, be sure to choose “All time” (or the longest time range available) to ensure everything is fully refreshed.

If you need help clearing your cache, here are general instructions for the most common browsers:

Google Chrome

1. Click the three dots in the upper right.
2. Go to Settings.
3. Select Privacy and Security.
4. Click Clear browsing data.
5. Choose All time, check Cookies and Cached images/files, then confirm.

Firefox

1. Open the menu (three lines in the top right).
2. Choose Settings.
3. Go to Privacy & Security.
4. Scroll to Cookies and Site Data and click Clear Data.

Microsoft Edge

1. Click the three dots in the upper right.
2. Select Settings.
3. Go to Privacy, search, and services.
4. Under Clear browsing data, choose Choose what to clear.
5. Set the time range to All time.

Safari (Mac)

1. Click Safari in the top menu.
2. Select Preferences.
3. Go to Privacy.
4. Click Manage Website Data, then Remove All.

For a reference guide covering all major browsers, you can also visit:
https://www.wikihow.com/Clear-Your-Browser%27s-Cache