We are aware of an issue affecting the display of the player window for audio-only recordings when using the latest version of the Google Chrome browser. The player is rendering at a reduced size, which may interfere with normal playback interactions.
This issue is not impacting video recordings and appears to be limited to Google Chrome at this time.
The development team has been alerted and is actively investigating the cause. In the meantime, we recommend refraining from updating your Google Chrome browser if possible. If you are already affected, the current workaround is to use an alternative browser such as Firefox, Edge, or Safari.
We apologize for the inconvenience and will post updates here as new information becomes available.
Update: 8/8/2025 10:30 AM
Our investigation is still in progress. All features are functioning normally in Google Chrome, except for the “Throw Roses” and “Tap the Heart” actions. These can still be performed by switching the player to full-screen mode.
Update: 8/11/2025 10:13 AM
We have confirmed that this issue is now impacting additional browsers, including Microsoft Edge. The root cause has been identified, and our development team is actively exploring potential solutions. We appreciate your continued patience and understanding.
Update: 8/13/2025 1:02 PM AM
We have identified a fix for the issue and our development team is currently conducting thorough testing to ensure stability and effectiveness. We will provide further updates as soon as the solution is ready for deployment.
Update: 8/14/2025 10:02 AM
The root cause has been identified and resolved. All services are now operating normally.
Service Status for SingSnap (status.singsnap.com) 