The website is experiencing random errors with some SingSnap Credit transactions, including throwing roses. This issue is being actively investigated by the development team to identify the root cause. We do not have a current ETA for correction but all updates will be posted on the status blog.
Successfully clearing your cache and cookies can sometimes assist if it happens consistently.
We know how frustrating this can be and apologize for the inconvenience and we sincerely appreciate your patience.
Update: 08/20/204 9:33 AM
The root cause has been identified as a Notification error. The development team continues to work towards a fix.
Your continued patience is appreciated.
Update: 08/27/204 5:38 PM
The developers are deep into testing efforts to eliminate the incorrect error notification. An ETA remains unavailable at this time.
We understand how frustrating this is and your continued patience is appreciated.
Update: 09/09/204 12:18 PM
The distribution error (for roses, Snapicons and trinkets/username) is continuing to happen for various products. Trinkets/Usernames are still being sent, even if the total of your items does not decrease. However, the recipient will not receive a notification, so please send it manually. We appreciate how frustrating this is and apologize for the inconvenience. Since the resolution of this requires our development team, we do not have an ETA for resolution at this time.
Again, continued appreciation for your patience.
Update: 09/28/2024 11:13 AM
Our developer has made progress in the false/missing notification bugs we have been experiencing. The first round of technical testing has been completed. While we still do not have an ETA – we are getting closer. We know this has caused an immense amount of frustration – and we are generally grateful for your continued patience.
Update: 10/01/2024 9:30 AM
Continued progress has been made and has been pushed live to the website/app. It is not 100% fixed yet and you may still receive errors (Even on things in the working column). The issue we encountered was with notifications. You were either not receiving them or receiving ones that were inaccurate (when throwing roses/Snapicons, etc.,)
Notifications Working On:
- Trinkets and Usernames should fully work as intended
- Throwing roses on recordings (May still receive some errors while throwing roses but should be improved)
- Commenting on a recording
- Loving a recording you’re featured on
- Comment on a recording you’re featured on
- Reacting to a recording
- Have gained a fan
- Member reacted to your recording comment
- Member loves your recording comment
- Member replied to your recording comment
- Loving a recording
No notifications for:
- Member has subscribed to you
- Reaction to a recording you’re featured on
- Rose thrown on recording you’re featured on
We will continue working to correct outstanding issues. Your patience has been and is continued to be – super appreciated!
Update: 10/04/2024 1:15 PM
All notifications issues have been resolved.
Service Status for SingSnap (status.singsnap.com) 